Housekeeping Supervisor PM (Start Date 9/21/2026)

Operational Excellence & Quality Assurance

• Ensure guest rooms, public areas, and laundry operations consistently meet established cleanliness and presentation standards.
• Conduct routine inspections and provide real-time coaching to maintain quality and service expectations.
• Track and follow through on guest requests and service needs.
• Report and coordinate resolution of maintenance concerns in a timely manner.
• Support daily housekeeping operations, including cleaning rooms when needed and performing opening and closing duties.
• Assist with public area cleanliness, event setup needs, and overall property presentation.

Team Leadership & Development

• Supervise Housekeeping, Custodial, and Laundry colleagues during assigned shifts.
• Assign daily work schedules and room assignments to team members.
• Train, coach, and mentor colleagues on cleaning procedures, safety standards, and service expectations.
• Support onboarding and ongoing development of team members.
• Address performance concerns professionally while fostering a collaborative and respectful work environment.
• Maintain effective communication with Front Office, Engineering, and other operational departments.

Inventory & Financial Management

• Monitor inventory levels of linens, guest supplies, and cleaning products.
• Assist with ordering and maintaining appropriate inventory levels based on business demands.
• Support cost-control initiatives while maintaining service and quality standards.
• Review and verify employee time records and assist with payroll-related processes.
• Support departmental financial reporting and expense management activities.

Required

• Flexibility to work afternoons/evenings, weekends, and holidays.
• High school diploma or equivalent.
• Minimum of 1-2 years of housekeeping, custodial, laundry, or related hospitality experience.
• Knowledge of housekeeping operations, cleaning procedures, laundry processes, and chemical handling.
• Knowledge of OSHA safety standards and workplace safety practices.
• Strong verbal and written communication skills.
• Excellent organizational, time management, and problem-solving abilities.
• Ability to supervise and motivate a team in a fast-paced environment.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to lift up to 40 pounds and perform the physical requirements of the position, including standing, walking, bending, and lifting throughout the workday.

Preferred

• Previous supervisory experience in housekeeping or hotel operations.
• Experience in a full-service resort, luxury hospitality environment, or 100 room hotel.
• Bilingual language skills.
• Experience with inventory management, payroll review, and departmental budgeting.
• Demonstrated success leading teams focused on guest service excellence.

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• Paid Maternity leave
• A supportive, collaborative work environment with opportunities for professional growth.