What are the responsibilities and job description for the Builder Account Representative position at Canyon Creek Cabinet Company?
Description
About the Role
Our Builder Account Representatives play a key role in developing and maintaining strong relationships with our custom, private, and production builder customers. These can include account buyers, superintendents, and design teams. This position requires a solid understanding of project requirements, the ability to use 2020 Design, delivery of accurate estimates, and the capacity to manage multiple customer accounts simultaneously.
The BAR ensures that project timelines, expectations, and deliverables stay on track by working closely with multiple internal teams at Canyon Creek. Success in this role is measured by the timely, precise, and high-quality execution of customer projects, as well as the ability to support long-term customer satisfaction and repeat business.
What You'll Do
Sales & Account Management
- Drive repeat business with assigned custom, private, and production builders.
- Serve as the primary liaison for buyers, superintendents, and builder design teams, delivering consistent communication and support.
- Manage the full sales cycle—from prospecting and account development to order placement and post-sale support.
- Prepare bid proposals, estimates, contracts, and sales documentation to support project requirements.
- Onboard new builder accounts, ensuring a smooth transition and continued success.
- Address and resolve customer inquiries, order issues, and design changes promptly.
- Leverage Salesforce CRM to manage accounts, track opportunities, forecast sales, and maintain accurate client records.
Collaboration & Project Execution
- Partner with internal teams (design, operations, customer service, logistics, and production) to deliver cabinetry solutions that meet builder specifications and timelines.
- Ensure smooth workflow and clear communication across departments, from design through fulfillment and jobsite delivery.
- Act as a central liaison to quickly resolve issues and ensure seamless execution of customer projects.
- Perform jobsite measures to ensure cabinetry installations meet specifications.
- Work safely and effectively on active construction sites.
Design & Presentation
- Create and modify designs in 2020 design software as needed for customer project proposals.
- Collaborate with sales management and marketing to maintain professional, standardized bid and sales presentations.
Requirements
What You Bring
Technical Proficiency
- Skilled in Salesforce CRM (or similar) for account management, reporting, and forecasting.
- Proficient in 2020 Design and Microsoft Office.
- Strong understanding of the residential construction process, from design through installation.
Education & Experience
- Bachelor’s degree in business administration or related field preferred (not required).
- 3 years of sales/account management experience, ideally in cabinetry, building products, or residential construction materials.
- Proven track record managing customer relationships and driving repeat business.
- Experience conducting field/jobsite measurements.
Work Environment
- Hybrid position: majority of time is spent in the field, but frequent visits to the Monroe, WA office/showroom/manufacturing are required (must live locally).
- Must be comfortable working in active construction sites.
- Requires consistent customer outreach, including outbound and cold calls.
- Fast-paced environment with daily interaction across multiple customer accounts.
Compensation / Benefits:
- Base salary $60,000 plus commission
- Target Performance Based Commission: $90,000
- Vehicle Allowance $500 per month
- Travel & Entertainment Expenses
- Health Care Plan (Medical, Dental & Vision)
- 401k Retirement Plan with company match
- Life Insurance
- Paid Time Off
- Long Term Disability Insurance
- Training & Development
Who We Are
Canyon Creek is a leading West Coast manufacturer of premium, semi-custom cabinetry. For 45 years, we’ve partnered with distributors to deliver beautifully crafted, highly customizable products. Our breadth of options, deep expertise, and commitment to quality make us the partner of choice. At Canyon Creek Cabinet Company, we share one mission: delighting our customers. Every project is a collaboration—powered by the craftsmanship, resources, and customer care that define who we are.
Our Culture
Everything starts with our people. Our culture is at the heart of everything we do, and finding people who thrive here truly matters. We want every team member to have more than a good job—we strive to create an environment where people feel safe, supported, valued, and connected to meaningful work. At Canyon Creek we value:
- Customer Focus - We build partnerships, our customer's success is our success
- Trust - We reliably operate with integrity and fairness
- Teamwork - We empower each other and commit as a team
- Excellence - We take tremendous pride in our work, products and services
More about our Benefits & Culture: Canyon Creek Culture
Equal Employment Opportunity (EEO): We are an Equal Opportunity Employer and do not discriminate based on protected characteristics.
ADA Accommodation: We provide reasonable accommodation for applicants and employees with disabilities.
Washington State Paid Leave: This role is covered under WA Paid Sick Leave and Paid Family & Medical Leave programs.
Washington State At-Will Employment: Employment is at-will and may be ended by either party at any time.
Salary : $60,000