IT Business Systems Analyst

We are looking for a hands-on Syteline ERP expert who can own, improve, and support our core business systems. This role is the go-to IT partner for the site - someone who understands operations, can translate business needs into system solutions, and can drive process improvements that make our manufacturing environment faster, cleaner, and more scalable.

• Own and support the Syteline ERP system, serving as the primary site expert
• Improve system workflows across production, inventory, shipping/receiving, and related operations
• Automate and streamline processes to increase speed, accuracy, and visibility
• Translate business needs into requirements, build solutions, manage testing & rollout
• Manage and guide external consultants and partners
• Resolve issues (break/fix) and keep projects moving with clear communication
• Drive strong user adoption and advocate for best practices

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The IT Business Systems Analyst's role will be to drive innovative technology solutions supporting our Process Solutions Group (PSG) business in Gainesville, GA.  The incumbent will be responsible for designing, developing, and implementing process improvements within the PSG enterprise application environment and serve as the primary IT business partner for the site.  They will collaborate with SMEs from a variety of functions to identify and prioritize improvement opportunities.  The IT Business Systems Analyst will partner with other IT team members and consulting resources to build effective solutions and deploy with positive business impact and strong user adoption.  This is an individual contributor role that requires cross-functional leadership and the ability to plan and execute projects within a matrix environment.

Essential Duties, Responsibilities and KPI’s

• Serve as business partner and escalation point for enterprise application issues
• Communicate project status and facilitate project prioritization across business functions
• Identify and execute solutions that automate, streamline, and digitize processes to improve productivity and support business growth
• Facilitate project work with functional SMEs including scoping, functional requirements, and testing
• Manage solution design to ensure application architecture, configuration, and data align to the IT strategy
• Execute solution build and testing efforts with a focus on quality and supportability
• Govern third-party partners to ensure work is in line with priorities and results achieve the desired outcome
• Guide IT initiatives to successful completion with measurable process improvement and strong user adoption
• Create accurate effort estimates to support effective project planning
• Resolve break/fix issues in line with SLAs through hands on work and management of partner resources
• Provide input into the overall IT strategy and roadmap
• Guide users to best practices in Syteline and related applications, and support functional SMEs as they document Standard Work

Education and Experience

• Bachelor’s degree in Computer Science, Electrical Engineering, or related field required
• Certifications in project management, agile development, or ITSM is a bonus

Knowledge, Skills & Abilities

• 5 years of related IT applications work, including at least 3 years of hands-on experience with Syteline ERP
• Experience working in an operations environment with production, inventory, and shipping/receiving processes
• Demonstrated success managing third party consulting resources
• Able to accurately estimate solution effort, track actual progress, and identify and mitigate risks and issues
• Understanding of change management and how to foster user adoption of new solutions
• Familiarity with current business intelligence concepts, tools, and data governance
• Experience working within an ITSM model
• Strong organizational skills with the ability to work effectively on multiple initiatives in parallel
• Effective written and oral communication skills, able to interact successfully with all levels of the organization
• High energy, results oriented, persistent, and customer focused
• Collaborative, transparent, fair, and ethical toward others in all interactions

Physical Requirements

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk and hear. The employee is regularly required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to work for extended periods of time at a workstation on a computer or similar device. Occasional extended periods of standing, bending, kneeling.

Working Conditions 

This job operates in both an office setting and a manufacturing warehouse. This role routinely uses standard office equipment and hand tools.

Employment with Cantrell-Gainco is contingent upon successfully completing both a pre-employment background check and a drug screening. All candidates hired must be able to provide proper documentation of their eligibility to work in the US (I-9 form). Cantrell-Gainco is an Equal Opportunity Employer – Minorities / Females / Disabled / Veterans (M/F/D/V)