ERP Systems Operations Analyst – Manufacturing

The ERP Systems Operations Analyst serves as the primary on-site ERP and systems partner for the Gainesville, GA manufacturing facility within the Process Solutions Group (PSG). This role focuses on the daily operation, support, and continuous improvement of ERP and related shop floor systems, with a strong emphasis on hands-on engagement in the manufacturing environment.

This is not a desk-only IT role. The successful candidate will regularly work on the production floor alongside operators, supervisors, engineers, and planners to understand workflows, troubleshoot system issues, and implement practical ERP solutions that directly support production, inventory accuracy, and operational efficiency.

This is an individual contributor role requiring strong manufacturing knowledge, ERP expertise (Syteline), and the ability to execute work independently while collaborating across Operations, Engineering, Supply Chain, and IT.

Essential Duties & Responsibilities:

• Serve as the primary ERP and systems support resource for manufacturing operations, including production, inventory, and shipping/receiving.

• Act as the on-site escalation point for ERP and enterprise application issues impacting plant performance.

• Spend regular time on the manufacturing floor to observe processes, support users, and validate system-to-process alignment.

• Identify, design, and implement ERP-driven process improvements that automate, streamline, and standardize manufacturing workflows.

• Partner with functional SMEs (Operations, Engineering, Supply Chain, Quality) to define requirements, test solutions, and ensure successful deployment.

• Execute ERP configuration, enhancements, testing, and validation with a strong focus on reliability, data integrity, and usability.

• Resolve break/fix issues through direct hands-on troubleshooting and coordination with third-party ERP support partners.

• Support production and engineering teams in documenting Standard Work and ensuring ERP transactions reflect actual shop floor processes.

• Manage and govern third-party vendors and consultants to ensure work aligns with plant priorities and delivers measurable outcomes.

• Communicate project status, priorities, risks, and impacts clearly to site leadership and IT partners.

• Contribute to ERP and systems roadmap planning by identifying operational gaps and improvement opportunities.

Education & Experience

• Bachelor’s degree in Information Systems, Engineering, Computer Science, or a related technical field required.

• ERP, manufacturing systems, or operations-focused certifications are a plus.

Knowledge, Skills & Abilities

• 3 years of ERP or manufacturing systems experience, with hands-on experience in a manufacturing environment required.

• Minimum 3 years of hands-on experience with Syteline ERP or a comparable manufacturing ERP system.

• Direct experience supporting production, inventory control, routings, BOMs, work orders, and shipping/receiving processes.

• Comfortable working on the shop floor and engaging directly with operators, supervisors, and engineers.

• Strong troubleshooting skills in live manufacturing environments.

• Understanding of change management and driving user adoption in plant operations.

• Familiarity with engineering software and related integrations with ERP and shop floor systems (e.g., CAD/CAM, routings, item masters, work instructions).

• Experience managing third-party vendors or consulting partners.

• Ability to estimate effort, manage priorities, and execute multiple initiatives simultaneously.

• Experience working within an ITSM or structured support model.

• Clear, effective communicator across technical and non-technical audiences.

• Results-oriented, pragmatic, and accountable with a strong sense of ownership.

Physical Requirements

The physical demands described herein are representative of those required to successfully perform the essential functions of this role, with or without reasonable accommodation.

• Regular standing, walking, bending, and movement throughout a manufacturing facility.

• Ability to lift and/or move up to 30 pounds occasionally.

• Ability to work extended periods at a computer workstation and on the production floor.

• Visual acuity sufficient for reviewing screens, drawings, and production documentation.

Working Conditions

This role operates in both an office environment and an active manufacturing warehouse. The position routinely uses standard office equipment and works in proximity to production equipment and shop floor activity.

Equal Employment Opportunity

Employment with Cantrell-Gainco is contingent upon successful completion of a pre-employment background check and drug screening. All candidates must be authorized to work in the United States and complete an I-9.

Cantrell-Gainco is an Equal Opportunity Employer – Minorities / Females / Disabled / Veterans (M/F/D/V).