General Manager

Description

Reports to: Chief Revenue Officer

POSITION OVERVIEW

Cantoni is seeking an accomplished, performance-driven General Manager to lead one of its flagship luxury design showrooms. This individual will have full profit and loss ownership, overseeing every dimension of showroom success—sales, talent, operations, and client experience.

The ideal candidate is a strategic, entrepreneurial leader with deep experience in premium or luxury retail environments. They must bring a refined eye for design, a disciplined commercial mindset, and a leadership style that commands excellence through clarity, accountability, and inspiration.

At Cantoni, the showroom is more than a place to shop—it is an immersive brand experience. As General Manager, you will be responsible for transforming that experience into sustainable, measurable business performance.

KEY RESPONSIBILITIES

P&L Ownership

• Drive top-line revenue growth while protecting gross margin and managing SG&A with precision
• Lead weekly business reviews, monthly financial performance meetings, and rolling 90-day plans
• Maintain full accountability for all financial and operational KPIs

Sales Strategy & Execution

• Champion a high-performance sales culture focused on pipeline development, lead conversion, and revenue growth
• Use data to coach performance, identify opportunity gaps, and ensure individual accountability across the team
• Ensure team proficiency in CRM tools, design visualization platforms, and selling systems

Client Experience Leadership

• Establish and maintain the highest standards of white-glove client service across all touchpoints—from first interaction through installation and aftercare
• Resolve escalations swiftly and professionally, reinforcing client trust and brand loyalty
• Create a post-sale strategy that builds client lifetime value through repeat business and referrals

Talent Recruitment & Development

• Attract, onboard, and retain best-in-class design and showroom talent
• Build and coach a team of $1M–$3M individual producers
• Lead structured one-on-ones, talent reviews, and growth plans aligned with clear performance expectations

Operational Excellence

• Maintain floor readiness and showroom presentation to Cantoni’s highest visual standards
• Ensure process accuracy across ticketing, inventory, delivery coordination, and logistics
• Partner with centralized operations teams while taking full ownership of local execution

Market Engagement & Business Development

• Build deep relationships with architects, developers, designers, and luxury realtors to proactively identify project opportunities
• Be a visible leader within the local design and real estate community
• Monitor new construction, renovation activity, and market movements to secure first-access client engagements

Requirements

CANDIDATE PROFILE

Required Experience and Capabilities

• Minimum of 5 years of senior leadership experience in a premium or luxury retail, showroom, or design business
• Proven success managing P&L, building high-performing sales teams, and delivering consistent financial results
• Experience in high-touch customer service environments with complex sales cycles
• Strong business acumen, analytical capability, and the ability to translate vision into execution
• Exceptional communication and interpersonal skills across clients, team members, and cross-functional partners
• Digital  fluency, including CRM platforms and showroom sales technology

Personal Attributes

• Highly accountable and goal-oriented, with a strong sense of ownership and urgency
• Sophisticated, service-minded, and confident in high-end client-facing environments
• Disciplined operator who also values design excellence and creative presentation
• Team leader who inspires trust, demands performance, and leads by example
• Actively engaged in professional communities and understands the power of local influence and relationship building

OUR COMMITMENT

As a leader within Cantoni, you will be supported by a brand with 40 years of industry leadership, an unmatched product assortment, and an enterprise team committed to operational support and strategic alignment. This role blends the autonomy of entrepreneurial leadership with the backing of a best-in-class organization.

If you’re a high-performing executive leader who sees luxury as both an art and a business—and you’re ready to lead from the front—we invite you to start the conversation.