E-Commerce Site Coordinator

Description

TITLE:   E-Commerce Site Coordinator

DIRECT REPORTS: None

REPORTS TO: Director of E-Commerce

DATE: September 2025

PURPOSE:

The E-Commerce Coordinator is responsible for supporting the daily operations of Cantoni’s online store and digital platforms. This role ensures products are accurately represented online, orders are efficiently processed, and customers receive timely, professional support. The coordinator will manage product and promotion setup across our e-commerce site and internal product management system, while also assisting with order entry into the ERP and resolving customer inquiries. By maintaining a polished online catalog, coordinating merchandising updates, and delivering responsive communication, this role helps drive sales growth and reinforces Cantoni’s commitment to an exceptional client experience.

Product & Catalog Setup 

· Create and maintain product listings in the internal database and BigCommerce, ensuring attributes, pricing, images, and copy are accurate and complete.

· Prepare products for launch, including naming, categorization, image optimization, and swatch creation.

· Review and update existing product pages to ensure accuracy, consistency, and a polished customer experience. 

· Assist with vendor-supplied photography and upload content to the website as needed. 

Promotions & Merchandising Support 

· Assist in setting up product groupings, selections, and promotional campaigns as directed by leadership.

· Coordinate with Marketing to ensure product copy, images, and promotional pages are accurate and ready on schedule. 

· Support developers with content needs for promotional landing pages tied to the marketing calendar.

Order Processing & Customer Support 

· Process web orders in point-of-sale/ERP software and update order stages in BigCommerce. 

· Communicate with customers via email, chat, and phone to confirm lead times, provide timely order updates, and respond to inquiries. 

· Record customer interactions and order details in company systems to maintain accurate documentation. 

Cross-Team Support 

· Collaborate with other departments to meet e-commerce and operational needs. 

· Assist with special projects and perform other duties as assigned.

Requirements

KNOWLEDGE/SKILLS:

Required:

· 1 years of experience in online merchandising or similar e-commerce experience preferred

· Proficient in Microsoft Excel; comfortable working with spreadsheets and data entry

· Interest or experience in the luxury furniture industry is a plus

· Working knowledge of BigCommerce and Photoshop preferred

· Self-motivated with the ability to manage and prioritize multiple tasks and adapt to a changing and fast-paced environment

· Strong attention to detail and excellent organizational skills

· High school or equivalent

Working Conditions:

The noise level in the primary work environment is usually moderate i.e., business office with computer printer, and light traffic. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. 

Physical Capacities & Environmental Conditions:

Employees are subject to the risks inherent of working in an office facility. Employees must be able to read, write legibly and communicate verbally. This position requires the employee to sit for long periods of time; use hands to finger, handle or feel; reach with hands and arms; the use of close vision; the ability to talk and hear; and the ability to operate in an environment with moderate noise (such as in a business office with computers and printers).

Intellectual Property Rights:

The incumbent in this job is subject to all provisions of Cantoni Intellectual Property Rights Policy. Upon conception, all Inventions, Confidential Information, and Copyright Works will become the property of the Cantoni whether or not patent or copyright registration applications are filed for such subject matter.

Acknowledged and Received by:

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