What are the responsibilities and job description for the Customer Service Representative position at Canton Municipal Utilities?
This position is for a Customer Service Representative with a company in Canton, MS.
Duties and Responsibilities: Assists customers at the counter and on the telephone, answering inquiries, responding to complaints. Balance cash and prepare deposits daily. Generate service orders. Update and maintain electronic and/or paper records of all customer account transactions. Update customer cut-off list. Balance and enter bank payments. Utilize computer software to maintain a variety of records, enters and updates data. Interpret routine administrative policies and procedures as necessary. Perform data entry with speed and accuracy. Other duties as assigned by Supervisor.
Education and Experience: Ability to communicate clearly, effectively, and tactfully, both verbally and in writing. Knowledge of principles and practices of customer service. Ability to perform general clerical work requiring a high degree of accuracy. Ability to efficiently organize multiple tasks. Ability to deal confidently and effectively with members of the public, both in person and on the telephone. Skilled in problem solving and follow through. Knowledge of basic accounting, cashiering, billing processes and procedures. Ability to maintain professionalism, courtesy and composure at all times, including stressful situations. Must be motivated, attentive and alert. Must be able to pass pre-employment drug test, and background check. Must have good attendance, be dependable, demonstrate initiative and work well in a team environment.
Duties and Responsibilities: Assists customers at the counter and on the telephone, answering inquiries, responding to complaints. Balance cash and prepare deposits daily. Generate service orders. Update and maintain electronic and/or paper records of all customer account transactions. Update customer cut-off list. Balance and enter bank payments. Utilize computer software to maintain a variety of records, enters and updates data. Interpret routine administrative policies and procedures as necessary. Perform data entry with speed and accuracy. Other duties as assigned by Supervisor.
Education and Experience: Ability to communicate clearly, effectively, and tactfully, both verbally and in writing. Knowledge of principles and practices of customer service. Ability to perform general clerical work requiring a high degree of accuracy. Ability to efficiently organize multiple tasks. Ability to deal confidently and effectively with members of the public, both in person and on the telephone. Skilled in problem solving and follow through. Knowledge of basic accounting, cashiering, billing processes and procedures. Ability to maintain professionalism, courtesy and composure at all times, including stressful situations. Must be motivated, attentive and alert. Must be able to pass pre-employment drug test, and background check. Must have good attendance, be dependable, demonstrate initiative and work well in a team environment.