What are the responsibilities and job description for the Project Manager, Strategic Accounts- Charlotte, NC position at Canteen?
- Pay Range: 90,000- 95,000
*Internal Employee Referral Bonus Available
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About Canteen:
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come for the job, stay for the career. We are Canteen.
The Project Manager, Strategic Accounts is a high-impact role responsible for driving execution across complex, high-value client engagements. Acting as the central connector between clients, corporate support teams, and field operations, this role ensures that strategic commitments translate into measurable outcomes.
Blending strong project management discipline with technical fluency and data-driven decision-making, this role leverages digital tools, analytics platforms, and systems integration to enhance performance, uncover insights, and elevate the overall client experience.
Key ResponsibilitiesClient Commitment Execution
- Own and track all initiatives and deliverables stemming from client business reviews
- Ensure commitments are delivered on time, within scope, and aligned with client expectations
- Proactively identify risks using data signals and drive timely resolution
- Serve as the primary liaison between Corporate teams (Finance, HR, IT) and divisional operations
- Align stakeholders, resources, and timelines using collaborative platforms and workflow tools
- Drive accountability and transparency across all partners
- Partner with field operations to monitor execution using performance dashboards and reporting tools
- Identify inefficiencies, bottlenecks, and gaps through system-level insights
- Ensure adherence to standardized processes across multi-site environments
- Leverage CRM, BI, and project management platforms (e.g., Salesforce, Power BI, Smartsheet) to analyze performance trends
- Translate complex datasets into actionable strategies that improve outcomes and drive growth
- Identify opportunities for automation, optimization, and continuous improvement
- Develop and deliver data-driven updates to leadership and clients using dashboards and visual reporting tools
- Track KPIs, SOW adherence, and ROI through structured reporting frameworks
- Maintain clear, accessible documentation across systems to ensure visibility and alignment
- Plan, manage, and execute projects using Agile or hybrid methodologies supported by digital PM tools
- Maintain project visibility through milestone tracking, status reporting, and system-based documentation
- Ensure all deliverables meet defined quality, scope, and timeline expectations
Qualifications
- 3–5 years of project management experience in a client-facing or operations-driven environment
- Demonstrated ability to leverage technology platforms to manage projects and analyze performance
- Advanced proficiency with CRM, analytics, and project management tools (e.g., Salesforce, Smartsheet, Power BI)
- Strong analytical skills with the ability to translate data into actionable business strategies
- Excellent communication skills with the ability to influence stakeholders across all levels
- Bachelor’s degree in Business Administration, Operations Management, or a related field
Why Join Us
- Work on high-visibility strategic accounts with measurable business impact
- Gain exposure to senior leadership, enterprise systems, and cross-functional teams
- Play a key role in driving data-backed decisions and operational innovation
- Be part of a dynamic environment that values technology, collaboration, and continuous improvement
Associates at Canteen are offered many fantastic benefits.
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Req ID:1530659
Canteen