Director of Service Technology- Hayward, CA

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About Canteen :

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth . Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary

The Director of Service Technology will lead and oversee the service operations for vending, coffee, and micro-market equipment across Canteens locations. Reporting to the Senior Vice President (SVP), this role is responsible for driving operational efficiency, improving service response times, managing technical teams, and optimizing equipment performance to ensure world-class customer service. This position will oversee service operations across multiple businesses throughout the Northern California region, from the Bay Area to Sacramento.

Key Responsibilities :

Leadership & Strategy :

• Develop and implement a strategic vision for service operations to enhance efficiency and equipment reliability.
• Provide leadership and direction to regional service teams, fostering a high-performance culture.
• Establish and monitor key performance indicators (KPIs) for service response times, first-time fix rates, equipment uptime, and customer satisfaction.

Operational Management :

• Oversee service technician teams across multiple locations in the Northern California region, ensuring proper staffing, training, and deployment to meet service demands.
• Implement best practices in service and maintenance operations to optimize repair times and reduce equipment downtime.
• Lead efforts to standardize service procedures and documentation across all locations.

Technology & Equipment Optimization :

• Drive continuous improvement initiatives to enhance service efficiency through technology, predictive maintenance, and data analytics.
• Evaluate and implement emerging technologies, such as remote diagnostics and automation, to improve service delivery.
• Partner with equipment manufacturers and vendors to ensure the latest technology solutions are leveraged effectively.

Financial & Inventory Management :

• Develop and manage the service department budget, optimizing cost efficiency while maintaining high service standards.
• Oversee parts and inventory management to ensure availability and cost-effective procurement of necessary repair components.
• Identify cost-saving opportunities through improved supplier negotiations and process enhancements.

Customer & Stakeholder Engagement :

• Collaborate with internal teams, including operations, sales, and customer service, to align service objectives with broader business goals.
• Serve as the primary liaison for service escalations, ensuring rapid issue resolution and client satisfaction.
• Conduct regular performance reviews and provide actionable insights to senior leadership.

Preferred Qualifications :

• Bachelors Degree in Engineering, Business Administration, Operations Management, or a related field preferred.
• 8 years of experience in service operations, equipment maintenance, or a related technical leadership role.
• Proven experience managing multi-site service teams and implementing service technology improvements.
• Strong understanding of equipment diagnostics, repair processes, and emerging trends in service technology.
• Demonstrated ability to drive operational efficiencies, cost savings, and process improvements.
• Excellent communication, leadership, and problem-solving skills.
• Ability to develop and manage budgets, analyze financial data, and drive cost-effective solutions.
• Experience working with vendors, negotiating contracts, and managing supplier relationships.

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates : Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates : Medical, Dental, Vision, Life Insurance / AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here for information on additional company-provided time off benefits.

About Compass Group : Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Req ID : 1404689

Canteen