What are the responsibilities and job description for the Account Manager (Coffee, Pantry & Catering) - New York, NY position at Canteen?
- Pay Range: 80,000-95,000
*Internal Employee Referral Bonus Available
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About Canteen:
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come for the job, stay for the career. We are Canteen.
Corporate Essentials, a Canteen company, is seeking a customer-focused and results-driven Account Manager to manage and grow a portfolio of workplace supply and business service accounts. This role serves as the primary relationship manager for clients, ensuring an exceptional customer experience while driving retention, revenue growth, and operational excellence.
The ideal candidate is a proactive relationship builder who enjoys working directly with customers, identifying opportunities, and delivering solutions that support workplace needs. This individual will collaborate with sales, operations, procurement, and service teams to ensure clients receive best-in-class support and product solutions.
Key Responsibilities- Serve as the primary point of contact for assigned clients, building long-term relationships and ensuring customer satisfaction.
- Develop expertise in Corporate Essentials' product offerings, including workplace essentials, breakroom supplies, coffee and beverage programs, facility supplies, janitorial products, PPE, and related solutions.
- Identify opportunities to grow existing accounts through product expansion, program enhancements, and consultative selling.
- Conduct regular client visits, business reviews, and account audits to strengthen relationships and ensure service excellence.
- Coordinate with internal teams to resolve issues, improve service delivery, and provide timely solutions to customer needs.
- Support customer retention initiatives by delivering a high level of responsiveness, communication, and account management.
- Analyze account performance, purchasing trends, and customer feedback to identify opportunities for growth and improvement.
- Assist with onboarding new accounts, product rollouts, and customer implementations.
- Maintain accurate customer records and communicate account activity effectively across departments.
- Bachelor's degree preferred or equivalent combination of education and relevant experience.
- Experience in Account Management, Client Success, Business Development, Outside Sales, or Customer Relationship Management.
- Strong communication, presentation, and relationship-building skills.
- Proven ability to grow customer relationships and increase account penetration.
- Strong organizational and problem-solving skills with the ability to manage multiple priorities.
- Experience in workplace products, facility supplies, office products, foodservice, distribution, hospitality, or business-to-business (B2B) sales environments preferred.
- Proficiency with Microsoft Office and CRM platforms.
- Ability and willingness to travel regularly to customer locations throughout New York.
Associates at Canteen are offered many fantastic benefits.
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Req ID:1579639
Canteen