Operations Support Specialist

Operations Support Specialist

Let’s talk about Canteen One!  We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.

Let’s talk about Opportunity!
As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you’ll fit right in!

Let’s talk about Perks!
At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free onsite parking - Free office coffee and pantry – Dress for your Day – Canteen Avenue C (market) & Foodsby food delivery – Sporting event tickets frequently raffled off – Paid time off to volunteer for corporate sponsored events – Wellness programs … you get the idea!

great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company.  We know the next big idea can come from anyone.  We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

A fresh approach to great results

The Operations Support Specialist is a key operations-facing role responsible for coordinating client rollouts, managing local team transitions, resolving field service issues, and ensuring smooth communication between Canteen corporate teams and local operators. This position supports high-volume project work, including new location openings, service escalations, and ensures operational compliance.  The ideal candidate thrives in a fast-paced, detail-oriented environment and has a strong background in customer service, project coordination, and communication. This role is not IT-focused or technical, but rather operational and service-oriented.

In-Office Requirement: Work in-office at least 4 days per week at our Minneapolis North Loop office.

Essential Duties & Responsibilities

• Coordinate new client rollouts, location openings, and program changes with Canteen local teams.
• Track progress, communicate timelines, and ensure deadlines are met.
• Serve as the first line of escalation for unresolved service issues from customer service, implementation, or client teams.
• Communicate and resolve service delays, billing discrepancies, and rate issues with local team leaders.
• Maintain accurate documentation and system data in internal tools (e.g., JDE, project trackers).
• Follow up with local teams to resolve unpaid machine or inventory issues; support reconciliation efforts.
• Collaborate with Customer Service and Field Support to resolve billing and payment-related concerns.
• Provide project updates and operational feedback to management and division leadership.
• Contribute to team success by supporting cross-coverage.

• High school diploma required; post-secondary education is strongly preferred, and a Bachelors’ degree preferred
• 1 year of relevant customer service or operational support experience with a bachelor’s degree, or 3 years without
• Strong communication, organization, problem-solving and interpersonal skills
• Intermediate Microsoft Word and MS Excel experience – not just data entry: calculations, VLOOKUP, data manipulations, etc.
• Ability to manage multiple priorities, meet deadlines and follow-through
• Comfortable working in systems and tools to enter, track and manage operational data, and run reports
• Strongly Preferred: Experience managing accounts, projects and clients/vendors
• Preferred: JD Edwards or other ERP tools

 
If you find our company intriguing and the position sounds like a great fit … what are you waiting for?  Click Apply Now!
Achieving Leadership
Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 
Amenities: Medical, dental, vision, supplemental insurance, PTO, holidays, matching 401(k); Trendy North Loop location; Free Parking; Dress for your Day every day; Complimentary snacks, fruit, and coffee/tea/hot cocoa; Paid time off to volunteer for corporate sponsored events; Sporting event tickets frequently raffled off; Discount Marketplace (discounts and products from thousands of retailers, restaurants, hotels, etc.); Multiple company sponsored social events per year, etc.
 
Key words: Implementation Coordinator, Contract Management