LINK Operations Facilitator - Jackson, MS

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi’s most comprehensive nonprofit provider of children’s behavioral health, educational, and social service solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been recognized as a Great Place to Work® for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for 2025–2026. At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges.

 Position Overview

• This position is responsible for developing and increasing the proficiency and productivity of the organization’s LINK workforce through quality training and professional development based on the organizational mission.
• The LINK Operations Facilitator will oversee training programs, event coordination, and volunteer management for staff, supervisors, and volunteers.
• With a strong focus on collaboration, the LINK Operations Facilitator will effectively communicate and coordinate statewide initiatives, including planning events, managing supplies, and maintaining schedules.
• Support volunteers and interns, fostering a positive and productive environment.
• The LINK Operations Facilitator also serves as a key liaison between staff, leadership, and external partners to ensure alignment with organizational goals and smooth operations.
• This role requires excellent multitasking, problem-solving, and interpersonal skills to drive success across various programs and activities. The ideal candidate will be a proactive leader who thrives in a dynamic, fast-paced environment.

Job Responsibilities: 

• New Hire Orientation & Annual Training
• Schedules new hire and annual training as needed to meet training plan requirements set by L&D manager
• Travel to office sites to oversee mandatory annual training sessions as needed.
•  Distribute and collect course evaluations, record evaluations, and review evaluation results with appropriate staff to continuously improve and enhance future trainings.
• Produce required or requested reports — training audits, individual staff training records for regulatory audits, reports including results of training evaluations, and additional reports as needed, such as Excel spreadsheets.
• Conduct ongoing assessments of staff training needs and preferences through formalized surveys, evaluation forms, meetings, and informal staff feedback.
• Training Assets
• Creation of PowerPoints, handouts, and other training materials in coordination with the ODT trainers, subject matter experts, and the Advancement Department
• Organization & management of digital training assets 
• Administrative Duties
• Complete word processing or typing assignments within the given deadline.
• Assist with updating manuals, flow charts, KPI’s and other documents as needed yearly.
• Assist with meetings as needed, such as ordering lunch, reserving rooms, making copies, etc.
• Maintain close contact with AP Grants Manager and Directors to ensure accurate compliance with grants regulations and budget before ordering supplies.
• Purchase and complete supply orders for community-based solutions.
• Purchase and maintain an inventory of office supplies for the 1900 office complex.
• Complete accounting functions to ensure orders are processed and paid on time.
• Complete record of charge forms for credit card statements for directors, as needed
• Other
• Attend Organizational Development and Training staff meetings.
• Participate in other committees, as assigned.
• Other duties as assigned

Required Qualifications: 

• Bachelor’s Degree with at least two years of relevant experience managing widespread solution operations. A minimum of  one year of learning and development experience is required. Exceptional time management skills, with the ability to prioritize tasks and meet deadlines effectively. Excellent written and verbal communication skills, including comfort with public
• speaking and presenting in front of groups. Proficient in computer applications with strong analytical abilities to assess data and drive decision-making. Ability to work independently while collaborating with LINK leadership and state-wide teams.