Canopy Anywhere Pathfinder - Jackson, MS

This opportunity is open to external applicants only.

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi’s most comprehensive nonprofit provider of children’s behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward: 

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been recognized as a Great Place to Work® for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for 2025–2026. At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges. 

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to: 

• Competitive Compensation
• 403b Retirement Plan with Match
• Medical, Dental, Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Canopy Anywhere Pathfinder - Position Overview: 

• Utilizing digital communication methods (e.g., voice, messaging, chat, email, and live sessions, etc..), Pathfinders work collaboratively with students and/or caregivers to create a supportive and encouraging environment for personal growth.
• Pathfinders assist students and caregivers to guide, educate, set goals, enhance motivation, and strengthen coping skills for those at risk of disengagement, trauma, or mental health challenges.
• Pathfinders use an evidence-based science of Hope framework with caregivers to create pathway activation / barrier mitigation plans based upon identified areas of need.
• Pathfinders are trained to recognize when a student or caregiver may benefit from professional assistance and can facilitate appropriate referrals to mental health therapists or other specialists.
• Pathfinders communicate with school personnel as necessary to ensure student engagement and participation in the solution.

Required Qualifications:

• Must possess at least a High School Diploma or GED equivalent. Bachelor’s degree in a behavior health related field preferred.
• Must be able to articulate concepts in a clear manner.
• Must have the ability to listen to and problem solve with families individually or in a group setting.
• Must have excellent organizational skills, experience in diverse communication styles and the ability to work with teams.
• Must be competent in the use of computers and other technology.
• Eligibility: This position is available to external candidates only.

Job Responsibilities:

Assessment

• Utilizes the Canopy Anywhere assessment results and referral information to prioritize contacts with families.
• Assess the strengths and service needs of the student and caregivers.
• Communicate with the family to identify potential barriers.

Barrier Mitigation

• Advocates, represents, supports and assists youth and their families.
• Assists in creating and sustaining a family-driven approach.
• Provides families with information, advocacy skills and social skills as needed.
• Provides education for families as needed.
• Develop and maintains a comprehensive, up-to-date community support resource atlas of community partners and Canopy’s own continuum of care.

Referral

• Coordinates referral within Canopy’s continuum of care.
• Ensures information is transitioned to next solution.
• Communicates with Canopy Anywhere personnel and school personnel progress and adherence to the referral.

Engagement

• Contacts families who are identified as disengaged from services.
• Assists families in crisis with appropriate referrals and supports.
• Assists families in resolving complaints and concerns about Canopy Children's Solutions system of care.
• Maintains and promotes a high level of cultural competency.
• Assist with the achievement of the Family Map.
• Provides and coordinates services that are child focused and build on the family and community strengths.
• Enhance families motivation and facilitate pathway realignment and adjustment in coordination with the Canopy Anywhere team.

Documentation

• Document all service delivery within a 24-hour timeframe.
• Completes reports as assigned.

Administration.                                   

• Meets with supervisor twice a month for supervision.
• Maintains regular and predictable weekly work schedule, including irregular hours when needed.
• Attend Organization general orientation and required employee trainings.
• Participates and assists in quality assurance studies and program improvement activities when assigned.
• Adhere to all relevant laws, regulations, and ethical codes.
• Perform other duties as assigned.

Please note: This posting is for external candidates only. Current employees are not eligible to apply.