What are the responsibilities and job description for the Front Desk Agent position at Canopy Downtown Columbus Short North?
Front Desk Agent – Canopy by Hilton Columbus Downtown
Canopy by Hilton Columbus Downtown is looking for friendly, energetic, and service-focused individuals to join our Front Office team. As a Front Desk Agent, you'll be the first person our guests meet and the last person they see before they leave. Whether you're welcoming a first-time visitor to Columbus or recognizing a returning guest, you'll help create an experience that keeps guests coming back.
If you enjoy meeting new people, solving problems, and working in a fast-paced environment, we'd love to meet you.
Schedule
- Full-time and part-time opportunities available
- First and second shifts
- Weekend and holiday availability required
Pay & Benefits
- Starting pay: $16–$18 per hour, based on experience
- Medical, dental, and vision insurance
- Paid time off
- Hilton Team Member Travel Program
- Employee discounts on food and beverage
- Opportunities for growth within Hilton and Crescent Hotels & Resorts
What You'll Do
- Welcome guests with genuine hospitality and provide a seamless check-in and check-out experience.
- Answer guest questions and provide recommendations about the hotel and downtown Columbus.
- Resolve guest concerns professionally and efficiently.
- Process reservations, payments, and billing accurately.
- Coordinate with Housekeeping, Engineering, and other departments to ensure an exceptional guest experience.
- Answer phones, respond to guest requests, and assist with daily Front Office operations.
- Maintain a clean, organized, and welcoming front desk environment.
What We're Looking For
- A positive attitude and passion for hospitality.
- Excellent communication and customer service skills.
- Ability to multitask and remain organized in a fast-paced environment.
- Flexible availability, including evenings, weekends, and holidays.
- Previous hotel or customer service experience is preferred but not required—we're happy to train the right person.
- Ability to pass a pre-employment background check.
Join Our Team
At Canopy by Hilton Columbus Downtown, we believe great hospitality starts with great people. If you're looking for an opportunity to grow your career while working in a collaborative and guest-focused environment, we'd love to hear from you.
Apply today and become part of a team that's redefining the guest experience in downtown Columbus.
No recruiters, please.
Equal Opportunity Employer
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Required)
Work Location: In person
Salary : $16 - $18