What are the responsibilities and job description for the Operations Manager position at Canopy by Hilton New Orleans Downtown?
Join our AWESOME TEAM and grow your career at Canopy by Hilton New Orleans Downtown!
Perks
Comprehensive benefits package and travel discounts!
About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!
T.E.A.M = Together Everyone Achieves More
About the Role: Seeking a guest-focused and numbers-driven PM Operations Manager with leadership skills to join our TEAM. If you're looking for a rewarding management role and enjoy providing excellent customer service, consider this exciting new opportunity!
TEAM Benefits:
- Bonus eligible
- 401k
- Health/Dental/Vision/Life/Voluntary Insurance
- TEAM and Travel Discounts
- Vacation/Well/Holiday Pay
- Career Advancement Opportunities
Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.
Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!
Responsibilities: In this role you will be responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing team members while maintaining the integrity of the company. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.
Requirements:
- Minimum of three to five years’ related experience with at least two years in Guest Service.
- At least two years of supervisory experience in a hotel setting.
- Nights, weekends, and holidays required.
- Previous multiple department supervisory experience. Food & Beverage required.
- Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack) preferred.
- Schedule flexibility is a must.
- Have excellent English communication skills and able to read, write and speak fluently
- Driver's license
- Experience with maintaining a budget and labor controls and costs
- Customer service and interpersonal relations
