What are the responsibilities and job description for the Service Center Repairs Coordinator position at Canon U.S.A., Inc.?
Service Center Repairs Coordinator
Job Locations
US-SC-Greenville
| Requisition ID | 2026-21355 | # of Openings | 1 | Position Type (Portal Searching) | Regular Full-Time |
Responsible for supporting the Repairs Service Center in tracking all repair jobs and communicating to customer stakeholders regarding critical information as well as drive information flow within the Repairs group.
- Coordinate logistics of repair jobs for Receiving and Shipping and work closely with warehouse staff
- Communicate and coordinate with repair cells regarding receiving and shipping of emergent repair work
- Communicate with commercial stakeholders regarding deliveries as well as any discrepancies pertaining to parts, quantities, labeling or damage. Resolve any issues or discrepancies that arise or escalate if support is needed
- Load all demand info in Excel and maintain accuracy of data to help drive decisions within repair
- Must be able to perform duties with little supervision and be proactive to attack potential issues before they turn into problems. Must be a self-starter who will resolve issues, train others and not wait to be told what to work on.
- Maintain all incoming documentation for every repair job in the library/box folders. Must confirm data integrity and keep organized as it is the source of repair info to direct the cells regarding repairs.
- Familiarity with SAP to carry out all necessary transactions and troubleshoot, when necessary
Help keep repairs organized through data tracking, communication, and attention to detail. Key point of contact for repair jobs coming in and out of Greenville. Critical role to success of the Repairs team.
PHYSICAL DEMANDS
- Able to lift 50 plus pounds on a regular basis
- Abilityy to work in high pace, client demanding environment
- HS Diploma
- Strong background in SAP MM and WM modules with 1 or more years of SAP experience
- Strong background in problem solving in a dynamic team environment
- Requires knowledge of materials distribution and/or logistics processes, methods, and skills related to inventory management. Superior organizational skills
- Strong data entry skills
- Strong SAP transactional knowledge with troubleshooting experience1 Year relevant shipping and receiving operations experience, including carrier management exposure.
- Must develop strong product knowledge of repairs components
- Familiarity with both Domestic and International Shipping procedures
- Intermediate skills in using MS Excel, Overall PC literacy, Microsoft Office Suite experience
- Ability to work overtime & meet deadlines
- Good organizational skills
- Strong written and oral communication skills
- COVID-19 vaccination required
What We Offer
- An opportunity to join an established team and be part of a successful and proven global organization!
- A competitive compensation program!
- Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
- Employee discounts on Canon products & vendor discount programs for employees!
- World-Class Training & Career Development Programs!
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Canon Business Process Services is committed to providing equal employment opportunities to all applicants for employment and employees and does not discriminate in employment on the basis of race, color, religion, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding or related medical conditions),gender, gender identity/transgendered status, gender expression, national origin (including language use), ancestry, citizenship status, age, marital status, familial status, physical and/or mental disability (including HIV/AIDS, cancer and genetic characteristics), protected medical condition as defined by applicable state and/or local law, military and/or veteran status, sexual orientation, genetic information, political affiliation, domestic violence victim status or any other protected category.
Canon Business Process Services is committed to providing equal employment opportunities to all applicants for employment and employees and does not discriminate in employment on the basis of race, color, religion, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding or related medical conditions),gender, gender identity/transgendered status, gender expression, national origin (including language use), ancestry, citizenship status, age, marital status, familial status, physical and/or mental disability (including HIV/AIDS, cancer and genetic characteristics), protected medical condition as defined by applicable state and/or local law, military and/or veteran status, sexual orientation, genetic information, political affiliation, domestic violence victim status or any other protected category.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.