What are the responsibilities and job description for the Level I Tech Support Representative position at Canon U.S.A., Inc.?
Level I Tech Support Representative
LocationUS-FL-Coral GablesCompanyCanon U.S.A., Inc.Requisition ID32765CategoryCustomer Service / SupportPosition TypeFull-Time
About the Role
Entry level position intended to grow people into the organization. Shadows team members to serve as backup resource. Focuses on learning the Canon technology, culture, and work processes.
Your Impact
- Participates in all required training and development courses.
- Demonstrates learned capabilities through assignments.
- Identifies potential opportunities to improve work processes, tools and systems to streamline workflows.
- Demonstrates core customer service skills as outlined in training.
- Supports the department as needed in special projects.
- High level of manager oversight.
Customer Service
Level I service, which consists of minor repairs, replenishment of toners, paper jam clearance and general cleaning
About You : The Skills & Expertise You Bring
HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
We are providing the anticipated hourly salary range for this role : $17.20- 23.37 hourly.
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years
Salary : $17 - $23
