What are the responsibilities and job description for the Budtender- Customer Service Associate position at Cannabis Nation?
Join an Industry Leader. Grow Your Career. Build Your Expertise.
At Cannabis Nation, we are a recognized leader in our industry, known for operational excellence, compliance standards, and exceptional customer experience. We are seeking a Customer Service Associate I to join our retail team. This is a role designed for individuals who are customer-focused, detail-oriented, and motivated to grow within a highly regulated and fast-evolving industry.
We invest in our people and provide structured learning pathways, advancement opportunities, and employee product discounts that make being part of our team rewarding both professionally and personally.
Position Summary
The Customer Service Associate I (CSA1) is responsible for delivering outstanding customer service while ensuring strict compliance with all company policies and regulatory requirements. The CSA1 supports daily retail operations, assists customers with product education and purchases, maintains accurate transaction records, and contributes to a safe, clean, and welcoming store environment.
This position serves as the foundation for advancement within the organization.
Essential Duties and Responsibilities
Customer Service & Sales Support
- Greet all customers in a professional and welcoming manner
- Provide consultative assistance by educating customers on products, pricing, promotions, and responsible use
- Answer customer questions accurately and thoroughly
- Maintain up-to-date product knowledge through required training and self-directed learning
- Support store sales goals through positive customer engagement
Compliance & Transaction Processing
- Verify customer identification in accordance with regulatory requirements
- Accurately process transactions using point-of-sale (POS) systems
- Handle cash and electronic payments in compliance with company cash-handling procedures
- Adhere to all local and state regulations governing retail operations
- Maintain confidentiality and data privacy standards
Operational Support
- Assist with receiving, stocking, and inventory management
- Perform product merchandising and maintain organized display areas
- Maintain cleanliness and sanitation standards throughout the store
- Support opening and closing procedures as assigned
- Report discrepancies, compliance concerns, or operational issues to leadership promptly
Team Collaboration
- Work collaboratively with supervisors and team members
- Participate in ongoing training and development programs
- Demonstrate accountability, reliability, and professionalism at all times
Qualifications
- High school diploma or equivalent required
- Must meet all legal eligibility requirements for employment in this regulated industry
- Previous retail or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to follow detailed procedures and regulatory requirements
- Basic math and computer proficiency
- Ability to multitask in a fast-paced environment
Physical Requirements
- Ability to stand for extended periods
- Ability to lift and carry up to 25 pounds
- Ability to perform repetitive motions such as scanning, typing, and handling products
Schedule Requirements
- Flexible availability including evenings, weekends, and holidays as business needs require
Why Join Us?
Industry Leaders – We are recognized for operational excellence, compliance excellence, and delivering an exceptional customer experience in a highly regulated and evolving market.
Growth & Learning Opportunities – We provide structured training pathways, ongoing education, and clear advancement tracks to support your long-term career development.
Employee Product Discounts – Team members enjoy exclusive employee pricing on products.
Career Development – We promote from within and invest in developing our people for leadership and specialized roles.
Supportive Team Culture – We foster collaboration, accountability, and high standards while maintaining a positive and professional work environment.
If you are looking to begin or grow your career with a company that prioritizes compliance, customer experience, and employee development, we encourage you to apply.
Grow with us. Learn with us. Lead with us.
Pay: $15.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $16