What are the responsibilities and job description for the Customer Experience Coordinator position at Cangshan Cutlery Company?
(Full-Time | Temp-to-Possible Hire)
Georgetown, TX (On-site)
Department: Operations | Reports to: Manager of Customer Experience
Status: Full-Time | Temporary-to-Hire | Non-Exempt/Hourly
About Everware International
Headquartered in Georgetown, Texas, Everware International is the parent company of a portfolio of innovative brands transforming the culinary and foodservice industries. Our brands include Austin Cutlery & Tool and Henry Foodservice Products, both recognized leaders in high-quality commercial kitchen solutions and U.S.-based manufacturing.
Each Everware brand operates with its own strategy and identity, while sharing a collective commitment to customer excellence, quality, and innovation.
Position Summary
We are seeking a detail-oriented and customer-focused Customer Experience Coordinator to join our Operations team. This role plays a key part in supporting customer satisfaction through accurate order processing, clear communication, and proactive problem-solving.
As a Temp-to-Possible Hire opportunity, this position offers a chance to prove your skills and potentially transition into a permanent role with a growing and dynamic company.
Key Responsibilities
Order Processing & Support
- Enter, review, and process customer orders with accuracy and attention to detail.
- Coordinate with shipping, warehouse, and accounting teams to ensure timely and seamless order fulfillment.
- Communicate updates, changes, or delays to customers and internal stakeholders.
Account Maintenance & Setup
- Support the setup and maintenance of customer accounts, ensuring all information is accurate and current.
- Serve as a liaison between internal teams and external partners to resolve inquiries efficiently.
- Track and document all customer interactions within company systems (ERP, CRM).
Customer & Sales Support
- Respond to customer and sales inquiries related to orders, shipments, and product availability.
- Monitor open orders, discrepancies, and delivery status while maintaining exceptional service levels.
- Prepare and update internal reports, sales activity summaries, and fulfillment dashboards.
Returns, Credits & Documentation
- Process return authorizations (RMAs) and adjustments.
- Prepare credit memos and maintain accurate return documentation.
- Ensure proper follow-up and resolution on all customer-facing transactions.
Qualifications
Education & Experience
- High school diploma or GED required; associate or bachelor’s degree in business or related field preferred.
- 2 years of experience in customer service, order coordination, or operations support.
- Experience with ERP and CRM systems required (SAP/S4 HANA preferred).
- Familiarity with EDI (Electronic Data Interchange) and API processes is a plus.
Skills & Competencies
- Strong written and verbal communication skills with a customer-first mindset.
- Excellent attention to detail and ability to manage multiple priorities.
- Demonstrated problem-solving and decision-making ability.
- Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
- Team-oriented and adaptable in a fast-paced environment.
Physical Requirements
- Ability to sit or stand for extended periods (up to 8 hours).
- Occasionally lift or move up to 20 pounds.
Work Environment
- Professional office setting with standard lighting and moderate noise levels.
Schedule
Monday – Friday | 8:00 AM – 5:00 PM
(Some overtime or schedule adjustments may occur based on business needs.)
Why Join Everware International?
? Collaborative and inclusive culture.
? Opportunity to transition into a permanent role.
? Hands-on experience in a growing, innovation-driven organization.
? Competitive hourly rate and potential for career growth.
Ready to grow your career in customer experience?
Apply today and become part of a team that values service, innovation, and excellence in every customer interaction.