What are the responsibilities and job description for the Credit and Collections Associate position at Canfor?
The Opportunity:Posting ID: 28824 Job Title: Regular City: Mobile, AL, United States Location: Mobile - Canfor Southern Pine, Inc.
Join our dynamic Credit team and play a key role in maintaining strong financial health and exceptional customer relationships.
As a Credit & Collections Associate, you’ll be responsible for ensuring timely collection of accounts receivable while delivering outstanding customer service. Reporting to the Accounts Receivable Supervisor, you’ll manage a portfolio of accounts, monitor payment trends, and collaborate with internal teams to resolve issues efficiently. Your work will directly support divisional goals and contribute to the success of our credit management strategy.
This role requires an early start (6:00 AM CST / 7:00 AM EST) to support operational needs and occasional flexibility during month-end and year-end closing activities, including evenings or weekends.
What You’ll Do
At Canfor, we embrace diversity, valuing everyone’s unique qualities. We believe that inclusion and diversity are crucial for our productivity, creativity, innovation, and competitive edge. Our recruitment process is fair and equitable, based on qualifications and experience.
Why Canfor? We're a global leader in low-carbon forest products like lumber, pulp, paper, wood pellets, and green energy. We prioritize innovation, environmental practices, and community support. In the U.S., we operate as Canfor Southern Pine, offering high-quality, sustainable Southern Yellow Pine.
Join us today, and together, we can build a sustainable future.
We appreciate all candidates' interest but will contact only those selected for interviews. Our hiring for various positions is ongoing and includes different screening processes such as behavioral assessments, references, criminal record checks, and drug testing, depending on the role and location. #CSPS
#CSPS
Join our dynamic Credit team and play a key role in maintaining strong financial health and exceptional customer relationships.
As a Credit & Collections Associate, you’ll be responsible for ensuring timely collection of accounts receivable while delivering outstanding customer service. Reporting to the Accounts Receivable Supervisor, you’ll manage a portfolio of accounts, monitor payment trends, and collaborate with internal teams to resolve issues efficiently. Your work will directly support divisional goals and contribute to the success of our credit management strategy.
This role requires an early start (6:00 AM CST / 7:00 AM EST) to support operational needs and occasional flexibility during month-end and year-end closing activities, including evenings or weekends.
What You’ll Do
- Collect and reconcile accounts receivable while maintaining strong customer relationships.
- Apply cash accurately, resolve payment discrepancies, and manage short payments.
- Monitor aged trial balances and payment trends; take proactive steps to improve performance.
- Investigate customer inquiries and collaborate with internal teams to resolve issues quickly.
- Update customer profiles, support month-end processes, and recommend system improvements.
- Perform additional duties as assigned to support team and organizational objectives.
- Post-secondary education; credit or accounting coursework is an asset.
- 3–5 years of administrative experience, preferably in collections or accounting; experience in lumber, pulp, or manufacturing is an asset.
- Strong computer skills, including advanced Excel proficiency; experience with JD Edwards, Power BI, Power Automate, or Microsoft Fabric is a plus.
- Exceptional organizational skills, attention to detail, and ability to thrive in a fast-paced environment.
- Strong communication and customer service skills.
At Canfor, we embrace diversity, valuing everyone’s unique qualities. We believe that inclusion and diversity are crucial for our productivity, creativity, innovation, and competitive edge. Our recruitment process is fair and equitable, based on qualifications and experience.
Why Canfor? We're a global leader in low-carbon forest products like lumber, pulp, paper, wood pellets, and green energy. We prioritize innovation, environmental practices, and community support. In the U.S., we operate as Canfor Southern Pine, offering high-quality, sustainable Southern Yellow Pine.
Join us today, and together, we can build a sustainable future.
We appreciate all candidates' interest but will contact only those selected for interviews. Our hiring for various positions is ongoing and includes different screening processes such as behavioral assessments, references, criminal record checks, and drug testing, depending on the role and location. #CSPS
#CSPS