What are the responsibilities and job description for the Tenant Services Representative position at Candor Capital Brooklyn?
Job Summary
The Tenant Services Representative performs daily and monthly property-management and tenant-relations tasks to ensure happy tenants, high-level occupancy, efficient collections, organized processes and data systems.
Qualifications
- 1 year experience doing office work with a strong customer service component (phone and in-person)
in an office with at least 3 other office employees. Robust computer skills (Word, G-suite, Acrobat), Typing 50 WPM
Primary Responsibilities
● Daily: update Vacancy Sheet ie, incoming deposits, move-in and move-outs, contact info, etc.
● Weekly: verify that online listings are active and up to standard; update listings as needed
● Weekly: discuss with Property Manager any slow-moving units, adjust strategy accordingly
● Oversee broker communications
● Process tenant applications
● Oversee tenant communications by phone, email, and online portal chat
● Prepare and issue new leases, lease and voucher renewals
● Onboarding and offboarding new tenants in Rent Manager
● Post monthly rent charges, issue statements; record and deposit rent checks
● Oversee collections and communicate with tenants regarding arrears
● Record violations, facilitate resolution and follow status, update records
● Coordinate compliance (inspections, filings, registrations, etc.)
● Oversee parking rentals and records
● Schedule and oversee preventative maintenance