What are the responsibilities and job description for the Hotel Front Office Supervisor position at Candlewood Suites St. Louis - St. Charles by IHG?
We are seeking an experienced, dependable Front Desk Supervisor to lead and support our front desk team while ensuring exceptional guest service and smooth daily operations. This role plays a key part in maintaining high service standards and supporting the overall success of the front office.
The Front Desk Supervisor will be responsible for overseeing daily front desk operations, supporting and training front desk agents, monitoring guest service scores, and ensuring all procedures and brand standards are consistently followed. This position will serve as the first point of contact for the front desk team, providing guidance, addressing concerns, and assisting with guest needs while maintaining a professional and welcoming environment.
The ideal candidate is a strong communicator with leadership ability, a pleasant and positive attitude, and the ability to remain calm and non-confrontational when handling challenges. This role requires someone who leads by example, supports team members, and helps maintain a high level of guest satisfaction.
Salary : $17