What are the responsibilities and job description for the Front Desk Clerk position at Candlewood Suites South?
Do you have a passion for hospitality? Do you enjoy providing excellent customer service? The Candlewood Suites South Lincoln Hotel is currently hiring for the position of Guest Services Representative (Full Time or Part Time-Front Desk Agent ) The ideal candidate will have previous experience working in hospitality or customer service. We are looking for someone who has open availability, as the hotel does operate 24/7. If this sounds like you, please submit your resume today for immediate consideration for this exciting opportunity!
General Summary
A Front Desk Agent is often the first and last person a guest will encounter during their stay. This means providing the highest quality of hospitality service is not only a duty but a passion. From arrival to departure and every point of contact in between, a front desk attendant is expected to be friendly, knowledgeable, and efficient. As the front line of the hotel, it is your mission to meet and exceed the expectations of guests.
Job Summary: Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.- Secure payment; verify and adjust billing.
Activate and file room keys.- Process all guest requests and relay messages.
Print contingency lists to have a record of all guests in case of emergency.
Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs.- Complete designated cashier and closing reports in the computer system.
Accept and record wake-up call requests and deliver them to the appropriate department.
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Requirements: Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals.
Comply with quality assurance expectations and standards.- Stand, sit or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
Work Location: In person
Benefits:
Employee Discounts, Vacation & Paid Time Off, Job TrainingSalary : $15