What are the responsibilities and job description for the Front Desk position at Candlewood Suites - Shelbyville?
We are seeking a friendly and professional individual to join our team as a Front Desk associate at Candlewood Suites - Shelbyville. In this role, you will be the first point of contact for our guests, ensuring a warm welcome and providing excellent customer service to enhance their stay.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures
- Manage reservations and respond to guest inquiries both in person and over the phone
- Maintain accurate records of guest information and payments
- Coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met
- Handle guest concerns and resolve issues promptly to ensure satisfaction
- Perform administrative tasks such as filing, data entry, and maintaining the front desk area
Requirements
- High school diploma or equivalent
- Previous customer service or hospitality experience preferred
- Excellent communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Professional appearance and demeanor
- Basic computer skills and familiarity with reservation software is a plus
Benefits
- Opportunity to work in a friendly and supportive environment
- Employee discounts on hotel stays
- Training and development opportunities
- Competitive compensation package
About the Company
Candlewood Suites - Shelbyville is a part of the Candlewood Suites family, known for providing guests with comfortable, extended-stay accommodations in a friendly and convenient setting. Located in Shelbyville, KY, we pride ourselves on delivering exceptional service and a welcoming atmosphere to every guest.
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