What are the responsibilities and job description for the Front Desk position at Candlewood Suites - Shelbyville?
Candlewood Suites - Shelbyville is seeking a friendly and organized Front Desk Associate to join our team in Shelbyville, KY. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and welcoming experience during their stay.
Responsibilities
- Greet and welcome guests upon arrival, providing prompt and courteous service
- Check guests in and out efficiently using the hotel’s reservation system
- Respond to guest inquiries and resolve any issues or complaints in a professional manner
- Manage phone calls and email correspondence
- Maintain accurate records of reservations, cancellations, and room assignments
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Handle cash, credit card transactions, and daily accounting tasks
Requirements
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Basic computer skills; experience with reservation software is a plus
- Availability to work various shifts, including weekends and holidays
Benefits
- Competitive pay of $15.00 per hour
- Flexible scheduling
- Opportunities for career advancement within the company
- Positive and supportive work environment
About the Company
Candlewood Suites - Shelbyville is part of the IHG family of hotels, known for providing comfortable and affordable extended-stay accommodations. We pride ourselves on excellent customer service and creating a welcoming atmosphere for all our guests. Join our team and be a part of a company that values its employees and fosters growth.
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Salary : $15