What are the responsibilities and job description for the Part time 3PM-11PM Front Desk Agent position at Candlewood Suites Portland - Scarborough?
Job Title: Front Desk Agent
Job Summary:
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Duties:
- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay - Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Jump into other ad-hoc duties when your colleagues need your help
Requirements:
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. If you are outgoing and respectful and enjoy interacting with people from diverse backgrounds, we would love to hear from you.
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Professional development assistance
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Scarborough, ME 04074 (Required)
Work Location: In person
Salary : $18 - $22