What are the responsibilities and job description for the Front Office Manager position at Candlewood Suites Omaha - Millard Area?
The Candlewood Suites Omaha – Millard Area is seeking an experienced, dependable, and motivated Front Desk Manager to join our leadership team!
We are looking for a hands-on leader who takes pride in providing excellent guest service, managing daily front desk operations, and maintaining a professional, accountable, and positive work environment.
The ideal candidate must be organized, reliable, flexible, and willing to step in when needed to ensure the hotel operates smoothly.
About Candlewood Suites Omaha – Millard Area
Candlewood Suites Omaha – Millard Area is an IHG-branded, extended-stay hotel conveniently located in southwest Omaha, Nebraska. Our hotel provides a welcoming, home-like atmosphere for business and leisure travelers, featuring spacious suites with fully equipped kitchens and amenities designed for comfortable extended stays. We take pride in delivering exceptional guest service and creating a positive, team-oriented work environment. We are looking for dedicated, dependable individuals who share our commitment to hospitality and guest satisfaction.
Key Responsibilities
- Cover front desk shifts when employees call out or unexpected staffing shortages occur.
- Oversee daily front desk operations and ensure IHG brand standards are maintained.
- Create, manage, and adjust the front desk employee schedule to ensure proper shift coverage.
- Supervise, train, coach, and support front desk employees.
- Monitor employee attendance, punctuality, performance, and accountability.
- Handle guest complaints and resolve issues professionally.
- Ensure accurate reservations, billing, credit card authorizations, and payment collection.
- Monitor daily arrivals, departures, occupancy, and room availability.
- Coordinate with housekeeping and maintenance to ensure smooth daily operations.
- Assist the General Manager with reports, administrative tasks, and daily hotel operations.
- Ensure employees follow hotel policies, procedures, and customer service expectations.
- Lead by example and maintain a positive, productive team environment.
Qualifications
- Previous hotel front desk experience required.
- IHG and HotelKey experience is a plus.
- Strong leadership, communication, and organizational skills.
- Experience creating employee schedules and managing staffing needs.
- Ability to handle guest concerns and make decisions independently.
- Must be dependable, punctual, and professional.
- Must be willing and available to cover shifts when necessary, including short-notice call-outs.
- Flexible availability, including weekends and holidays, is required.
- Ability to multitask and work effectively in a fast-paced environment.
What We're Looking For
We are looking for someone who understands that being a manager means leading by example, taking ownership, and being available when the team needs support.
This position requires a leader who can manage staffing challenges, hold employees accountable, maintain excellent guest service, and ensure the front desk operates efficiently.
Pay: $18.00 per hour
Expected hours: No more than 40.0 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $18