What are the responsibilities and job description for the Hotel Front Desk Agent position at Candlewood Suites Meridian -TNB HOTELS?
If this posting is still active our position(s) are still open!
Are you looking for a fun, fast paced and energetic environment where you will be challenged and rewarded? Are you looking for an opportunity to grow and advance within a company? If so then TNB Hotels may be a great fit for you! All of the Managers at TNB Hotels have worked and/or supported the front desk in this very same position!
As a Customer Service Agent, you are part of our Front Desk Team and your passion for providing excellent customer service contributes to our high level of customer satisfaction. Acting as the first and often last, point of contact for our guests, you will communicate in an open, helpful and engaging tone to provide a great experience.
Job Description
FRONT DESK - CUSTOMER SERVICE REPRESENTATIVE
Our Candlewood Suites in Meridian is hiring a Customer Service Representative to provide excellent service at the front desk. We are currently seeking someone who can work both evenings (3 PM - 11 PM) and morning shifts, (7AM-3PM).
ALL candidates applying NEED to have open availability during the week/weekends.
**Open Availability and Weekends Required. **
Reports directly to the Operations and General Managers.
SUMMARY: You will be responsible for front desk operations of the hotel. Maintaining safety of guests and maintain front office records and daily operations. Handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary.
A Day in the life of a Front Desk Agent can look like:
1. Taking, modifying, or canceling guest reservations as necessary
2. Checking guests in/out, verifying departure dates and offer future reservations
3. Administering guest payment policies
4. Handling shift cash transactions
5. Coordinating with other departments to fulfill guest special requests
6. Handling hotel phone system and transferring calls. Taking messages for guests, as well as hotel staff, when necessary
7. Meeting new guests daily and providing them with excellent customer service
- VALID DRIVERS LICENSE REQUIRED
- MUST BE AVAILABLE TO WORK WEEKENDS
Job Type: Full-time and Part-time
Salary: $15.00 to $16.00/hour DOE
- Vacation/Sick Pay after one year of tenure
- Health Insurance, Dental, Vision also available
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Ability to Commute:
- Meridian, ID 83642 (Required)
Ability to Relocate:
- Meridian, ID 83642: Relocate before starting work (Required)
Work Location: In person
Benefits:
Employee Discounts, Vacation & Paid Time Off, Job TrainingSalary : $15 - $16