What are the responsibilities and job description for the Front Desk Agent position at Candlewood Suites Louisville North?
Description
Role Responsibilities:
As a Front Desk Agent you have the responsibility to give our guest the best hospitality experience they can have by assisting guest efficiently, courteously and professionally at all times:
- Maintain a high level of service and hospitality.
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner.
- Post guest charges, collect payments and follow all cash handling procedures that are required.
- Handle guest mail and messages with respect to privacy and professionalism.
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
- Be a great communicator to various departments and management on guest comments and concerns.
- Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
- Have full knowledge of hotel safety and emergency procedures.
Skills:
- Previous work experience in a similar role
- Experiences with some hotel reservations software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills