What are the responsibilities and job description for the Front Desk position at Candlewood Suites - Louisville Fair/Expo?
Candlewood Suites - Louisville Fair/Expo is seeking a friendly and organized individual to join our team as a Front Desk representative. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and welcoming experience from check-in to check-out.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures
- Answer phone calls and respond to guest inquiries promptly and professionally
- Manage reservations and maintain accurate guest records
- Coordinate with housekeeping and maintenance to ensure guest satisfaction
- Handle guest complaints or issues, escalating when necessary
- Maintain a clean and organized front desk area
- Process payments and handle cash transactions securely
Requirements
- Prior experience in a front desk or customer service role preferred
- Excellent communication and interpersonal skills
- Ability to multitask and remain calm under pressure
- Basic computer skills and familiarity with reservation software a plus
- Reliable and punctual with strong attention to detail
- Ability to work various shifts including weekends and holidays
Benefits
- Competitive compensation package
- Opportunities for professional growth and development
- Supportive and friendly work environment
- Employee discounts on hotel stays
About the Company
Candlewood Suites - Louisville Fair/Expo is part of the Candlewood Suites brand, known for providing comfortable, affordable extended-stay accommodations with a focus on customer satisfaction. Located in Louisville, KY, our property serves business and leisure travelers alike, offering a welcoming atmosphere and excellent amenities to make every stay memorable.
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