Front Desk

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Join the team at Candlewood Suites - Louisville Fair/Expo as a Front Desk associate. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming and efficient check-in and check-out experience. You will help create a comfortable and positive environment that reflects the high standards of our hotel.

• Greet guests promptly and courteously upon arrival and departure.
• Check guests in and out efficiently, maintaining accuracy in reservation records.
• Answer guest inquiries and provide information about hotel services, amenities, and local attractions.
• Handle guest requests and resolve any issues or complaints in a professional manner.
• Maintain the front desk area in a clean and organized manner.
• Process payments and maintain accurate cash handling procedures.
• Collaborate with other hotel departments to ensure seamless guest experiences.

• High school diploma or equivalent.
• Previous experience in a customer service or front desk role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Basic computer skills and familiarity with reservation software is a plus.
• Availability to work flexible hours, including weekends and holidays.

• Opportunities for professional growth and development within the company.
• Supportive and friendly work environment.
• Employee discounts on stays at Candlewood Suites locations.
• Competitive benefits package (details provided upon hire).

Candlewood Suites - Louisville Fair/Expo is part of the Candlewood Suites brand, known for its extended-stay accommodations and guest-focused services. Located in Louisville, KY, we pride ourselves on delivering comfortable, convenient, and affordable lodging solutions for business travelers, families, and vacationers alike. Our commitment to exceptional service and a welcoming atmosphere makes us a preferred choice for guests visiting the area.

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