What are the responsibilities and job description for the Front Desk Brand New Candlewood Suites position at Candlewood Suites - Louisville Fair/Expo?
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Join our team at Candlewood Suites - Louisville Fair/Expo as a Front Desk Associate at our brand new Candlewood Suites location in Louisville, KY. We are seeking a friendly and organized individual to provide exceptional customer service and ensure our guests have a comfortable and enjoyable stay. This role is vital to welcoming guests, managing reservations, and supporting daily front desk operations.
Responsibilities
- Greet and welcome guests upon arrival with a positive and helpful attitude
- Manage check-in and check-out processes efficiently and accurately
- Answer phone calls and respond to guest inquiries promptly
- Maintain accurate records of reservations and payments
- Assist guests with special requests and provide information about hotel services and local attractions
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Handle guest complaints and resolve issues professionally
Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Basic computer skills and familiarity with reservation software
- Positive attitude and a team player mindset
Benefits
- Competitive compensation package
- Opportunities for professional development and career advancement
- Supportive and friendly work environment
- Employee discounts on hotel stays
About the Company
Candlewood Suites - Louisville Fair/Expo is part of the Candlewood Suites brand, known for providing comfortable, all-suite accommodations designed for extended stays. Located in Louisville, KY, our new hotel aims to deliver exceptional hospitality and a welcoming atmosphere for business and leisure travelers alike. Join us and become part of a dedicated team committed to making every guest’s stay memorable.
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