3p - 11pm Hotel Front Office Clerk

Job Overview

Join our dynamic hospitality team as a Hotel Front Office Clerk! In this lively, fast-paced role, you will be the welcoming face and friendly voice for our guests during the overnight hours. Your energy and excellent customer service skills will ensure a smooth check-in and check-out process, assist with guest inquiries, and handle various front desk operations. This position offers an exciting opportunity to be part of a vibrant hotel environment, providing exceptional guest experiences while maintaining operational excellence. If you thrive in a hospitality setting and enjoy working overnight shifts, this role is perfect for you!

Responsibilities

• Greet guests warmly upon arrival, providing efficient check-in and check-out services using property management systems such as OPERA or similar hotel management software
• Handle guest requests, inquiries, and complaints with professionalism and a positive attitude to ensure guest satisfaction
• Manage reservations and room assignments accurately through hospitality reservation systems, ensuring optimal occupancy and guest preferences are met
• Conduct night audits to reconcile daily financial transactions, update reports, and ensure accurate record-keeping for all front desk activities
• Maintain clear communication with housekeeping, maintenance, and security teams to address guest needs promptly and uphold safety procedures
• Follow hotel emergency procedures diligently, including responding to incidents or safety concerns during overnight hours
• Answer phone calls with proper phone etiquette, providing information about hotel services, local attractions, or directions as needed

Experience

• Previous experience in front desk operations within a hotel environment is highly preferred
• Familiarity with property management systems (PMS), especially OPERA or equivalent platforms
• Strong customer service skills with the ability to problem-solve effectively and communicate clearly in multiple languages; bilingual abilities are a plus
• Knowledge of hotel emergency procedures and guest relations best practices
• Experience working night shifts in resort or hotel settings enhances your suitability for this role
• Demonstrated ability to handle phone communication professionally while maintaining excellent guest relations
• Previous resort experience or working in a high-volume hospitality environment is advantageous

Embark on an energetic journey with us where your enthusiasm makes every guest’s stay memorable! We value dedicated professionals committed to delivering top-tier service around the clock.

Pay: $12.00 per hour

Benefits:

• Paid time off

Work Location: In person

Benefits:

Salary : $12