What are the responsibilities and job description for the Hotel Front Desk Clerk position at Candlewood Suites - Fairbanks, AK?
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has good communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Compensation:$17 - $17.50 hourly
Responsibilities:
- Communicate with housekeeping to make sure guest rooms are ready
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Mitigate customer complaints as needed
Qualifications:
- Well-versed in taking telephone calls and handling stressful situations
- High school graduate, GED recipient, or equivalent
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
About Company
Candlewood Suites Fairbanks opened in 2016 and has been one of the top-rated hotels in the area for Guest Satisfaction and Cleanliness. We are looking to add someone to our team who can help us continue that trend and grow it.
Salary : $17 - $18