What are the responsibilities and job description for the Room Attendant position at Candlewood Suites by IHG?
Description
A Room Attendant is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linen and replenishing guest room supplies while following company standards and safety/security procedures.
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
- Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Thoroughly clean and restock the required number of guest rooms per shift.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guest room.
- Keep all hallways, public areas and closets clean, neat and vacuumed.
- Clean room with the door always closed unless requested to do so otherwise.
- Report all missing items from room (i.e., iron/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Hand all “Lost and Found” according to the standards.
- Perform related duties as assigned by Supervisor.
Requirements
Activities:
- High school diploma or equivalent and/or experience in a hotel or a related field preferred.
Skills Needed:
- Long hours sometimes required.
- Medium work - exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to bend, lift, and be standing or walking during your entire shift.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.