What are the responsibilities and job description for the Executive Houskeeper position at Candlewood Suites by IHG?
Description
Description
- Administration: The executives over here are responsible for preparing a monthly forecast for the housekeeping department coordinating with various other departments. Along with this, they are also responsible of undertaking lost or found procedures, housekeeping department, maintaining capital expenditures, and planning various housekeeping strategies
- Quality Assurance: The executives over here are responsible for conducting quality inspections of public areas, guest rooms, corridors, washrooms, etc. They may also check out the laundry personnel to ensure its proper functioning
- Human Resources: The executive housekeeper may carry out interviews in coordination with the General Manager. They may recommend candidates for any housekeeping vacancies to the general manager. After completing the recruitment procedure, the executive housekeeping needs to provide them with essential training and guide them with the company policies, rules, and regulations. The executive housekeeper also needs to monitor staff performance and give performance appraisals accordingly
- Expense Control: The executive manager needs to effectively manage all the expenses and maintain a proper record of the same. Review monthly consumption of chemicals, linen par stockings, and other items identical to operations. Review the budget according to the purchases and consumption of goods
- Emergency Response: The executive manager also manages the emergency team and ensures that the staff has all the essential knowledge of emergency procedures
- Other: The other job responsibilities of an executive housekeeper include keeping a track or lost and found goods, processing any guest complaints, taking proper care/maintenance of equipment, meeting with the staff, etc.
Key Skills
Following are some of the essential skills required by an executive housekeeper:
- Expert management skills
- Stress management and team motivational skills
- Recruitment skills
- Ability to deal with guests
- Good communication skills
- Good trainer and effective training skills
- Excellent time management skills
- Expert leader and a team player
- Ability to take initiatives
- Expert decision making abilities