What are the responsibilities and job description for the Guest Service Manager - Hotel position at Candlewood Suites Bloomington/Normal?
JOB SUMMARY: The Guest Service Manager’s primary responsibility is to assist the General Manager in achieving the hotel’s long-range profit and revenue goals by directing the operations of the hotel’s front desk. This position is responsible for ensuring hotel consistency in quality of standards, as well as the delivery of outstanding guest service and the effective operations primarily of the front desk. The Guest Service Manager is also responsible for selecting, training, evaluating, developing and motivating the front desk associates. This position requires flexibility in scheduling, and is typically scheduled on the evening shift 3pm-11pm. Weekends are required.
SKILLS & KNOWLEDGE:
- Must have the ability to provide professional and courteous guest service.
- Must have good time management skills and the ability to work with minimal supervision.
- Must have good organizational skills, the ability to multitask and strong attention to detail.
- Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing. Must have demonstrated business communication skills.
- Must have the ability to maintain a positive and professional attitude when handling guest and associate situations and problem resolution.
- Must have a working knowledge of computers and basic math skills.
- High school diploma or equivalent required; associate/bachelor degree preferred.
- Two to three years of previous hotel front desk or customer service experience preferred, but not required.
- Previous management/supervisory experience preferred, but not required.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $18 - $20