What are the responsibilities and job description for the Hotel General Manager position at Candlewood Suites BelAir / Aberdeen Maryland?
The newly renovated Candlewood Suites located in BelAir, Maryland, is seeking a dynamic General Manager to lead the hotel into the next phase of its journey. Located right off Interstate 95, the hotel is just a short drive to Baltimore and Philadelphia and all attractions in between. The hotel has recently completed a full renovation, complete with a new outdoor pool. The person we are looking for must be a team player, capable of leading their associates to the next level in the pursuit of 100% total guest satisfaction.
Duties:
- Oversee the daily operations of the hotel, ensuring smooth and efficient functioning.
- Manage and supervise front desk staff, housekeeping staff, and other hotel personnel.
- Provide excellent guest relations by addressing guest inquiries, concerns, and complaints in a timely and professional manner.
- Conduct night audits to ensure accuracy of financial transactions and resolve any discrepancies.
- Maintain a high level of phone etiquette and handle phone systems effectively.
- Coordinate with other departments to ensure seamless guest experiences.
- Monitor and maintain hotel inventory, including supplies, equipment, and amenities.
- Implement and enforce hotel policies and procedures to ensure compliance with industry standards.
- Manage room reservations and ensure accurate billing for guests.
Experience:
- Previous experience in hotel management or related field preferred.
- Strong leadership skills with the ability to motivate and manage a team.
- Excellent communication skills, both written and verbal.
- Proficient in using hotel management software and computer systems.
- Knowledge of front desk operations, including check-in/check-out procedures, room assignments, and guest services.
- Familiarity with night audit processes and financial reporting.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
Job Type: Full-time
Pay: $58,000.00 - $68,000.00 per year
Benefits:
- Health insurance
- Professional development assistance
- Tuition reimbursement
Experience:
- General Manager: 2 years (Required)
- Hospitality: 1 year (Preferred)
Work Location: In person
Salary : $58,000 - $68,000