Front Office Manager

Job Summary

We are seeking a dynamic and energetic Front Office Manager to lead our front desk operations and ensure an exceptional guest experience. In this pivotal role, you will oversee daily front office functions, manage guest relations, and coordinate with various departments to maintain smooth hotel operations. Your leadership will set the tone for a welcoming environment, demonstrating excellent customer service, efficient reservation management, and effective communication skills. This position offers an exciting opportunity to showcase your hospitality expertise, drive team performance, and contribute to our commitment to guest satisfaction.

Responsibilities

• Supervise front desk staff to deliver outstanding guest services with professionalism and enthusiasm
• Oversee hotel reservation systems such as OPERA and property management systems (PMS) to ensure accurate booking and check-in/check-out processes
• Handle guest inquiries, complaints, and requests promptly, demonstrating exceptional customer service problem-solving skills
• Manage multi-line phone systems and ensure phone etiquette standards are consistently met
• Coordinate with housekeeping, maintenance, and security teams to address guest needs and hotel emergency procedures effectively
• Conduct night audits and prepare daily reports to ensure financial accuracy and operational efficiency
• Maintain guest relations by fostering a welcoming atmosphere, managing guest feedback, and ensuring high levels of satisfaction

Requirements

• Proven experience in hospitality management or hotel front desk operations, preferably in resort or hotel environments
• Strong knowledge of hospitality management principles, hotel management software (such as OPERA), and property management systems (PMS)
• Multilingual or bilingual abilities are highly desirable to enhance client communication and guest interactions
• Excellent customer service skills with a focus on guest relations and problem-solving capabilities
• Familiarity with hotel emergency procedures, night audit processes, and front desk operations
• Exceptional phone communication skills coupled with professional phone etiquette in handling inquiries via multi-line phone systems
• Ability to lead a team effectively while maintaining a positive attitude in a fast-paced environment

Join us as a Front Office Manager and become a vital part of creating memorable experiences for our guests! We value energetic leaders who thrive on delivering top-tier hospitality services while fostering a collaborative team environment. This role is paid and offers an engaging opportunity for those passionate about hospitality excellence.

Pay: From $14.00 per hour

People with a criminal record are encouraged to apply

Work Location: In person

Benefits:

Salary : $14