What are the responsibilities and job description for the Operations Professional position at Candidate Experience site?
Cetera is currently seeking an Operations Professional 1 for our Transitions team located in Des Moines, IA. This is a unique opportunity to join our team in providing operational support and world-class customer service to our clients. There is potential for this to be a hybrid role based on a successful training period.
Core Responsibilities:
- Provide high-level operational, customer service, and administrative support in our Transitions department.
- Be responsible for daily processing of work associated with the department. This may include journal entries, account processing, payment solutions, etc.
- Respond to email inquiries from internal and external customers including registered representatives regarding account status, account changes and process.
- Perform research as requested on customer accounts.
- Partner with other team members to ensure financial professionals experience consistent, high-quality customer service.
- Comply with processes and procedures of the team and regulatory requirements.
Other duties as assigned.
Required Knowledge, Skills, and Abilities:
- Flexible and adaptable to change
- Strong communication and organizational skills
- Positive role model to colleagues
- Highly responsive to coaching and training
- Independent; able to work and resolve complex issues with minimal guidance
- Ability to learn quickly and multi-task effectively in a fast-paced environment
- Team player attitude
Energetic and results-oriented
Desired Knowledge, Skills, and Abilities:
- Previous experience in the Finance industry
- Bachelor’s degree
- Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments
Minimum Required Education & Experience:
- High School Diploma or GED
- 1 years operations experience
- 1 years of experience with MS Office tools
- Travel Requirements: No Travel Required