What are the responsibilities and job description for the Desktop Support Technician position at Candid8?
Job Summary
We are seeking a proactive and technically skilled Desktop Support Technician to join our dynamic IT team. In this role, you will be the frontline problem solver for end-user hardware and software issues, ensuring seamless operation of desktop systems across the organization. Your expertise will help maintain a robust IT infrastructure, deliver exceptional customer service, and support the overall productivity of our teams. If you thrive in a fast-paced environment and possess a passion for troubleshooting and technical support, this position offers an exciting opportunity to make a tangible impact.
Duties
- Provide technical support to end-users for desktop computers, laptops, peripherals, and software applications, ensuring quick resolution of issues.
- Install, configure, and maintain hardware components such as desktops, monitors, printers, and network devices to keep systems running smoothly.
- Troubleshoot operating system problems on Windows platforms and perform system administration tasks including user account management via Active Directory.
- Support network connectivity issues by diagnosing LAN (Local Area Network), VPN (Virtual Private Network), firewall configurations, and other network-related problems.
- Assist with hardware maintenance, upgrades, and repairs to ensure optimal performance of computer hardware and peripherals.
- Manage help desk tickets efficiently by documenting issues accurately and providing timely updates to users.
- Collaborate with IT team members on system administration tasks such as Windows Server administration and maintaining IT infrastructure stability.
Qualifications
- Proven experience in desktop support or IT support roles with a strong understanding of operating systems, particularly Windows environments.
- Technical proficiency in troubleshooting hardware failures, software issues, and network connectivity problems.
- Familiarity with Microsoft Office Suite and other common business applications.
- Knowledge of Active Directory management for user account setup and permissions control.
- Experience with computer networking concepts including LAN setup, VPNs, firewalls, and basic network security protocols.
- Strong communication skills with the ability to explain technical issues clearly to non-technical users.
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Thanks & Regards
Naresh Kumar Mailaram
Accounts Manager (BDM)
U.S.A: 1- 346-480-9229
India: 91 9642143440 (WhatsApp)
E: Naresh.m@candid8.us
Linkedin: linkedin.com/in/nareshkumarmailaram
A: 12337 Jones Rd, Suite 200-25, Houston, TEXAS -77070
www.candid8.us
Join us as a Desktop Support Technician to empower our teams through innovative solutions and exceptional technical support! Your expertise will be vital in maintaining a reliable IT environment that drives success across our organization.
Pay: $19.00 - $20.00 per hour
Work Location: In person
Salary : $19 - $20