Facilities Coordinator

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.

Position Summary

The On-Site Facilities Coordinator supports daily facility operations across Candescent sites, ensuring a safe, functional, and well-maintained work environment. This role provides hands-on support with building services, vendor coordination, space readiness, employee requests, and adherence to Candescent’s facilities and physical security policies. The Facilities Assistant is a key customer-facing representative of the Facilities team and works closely with Property Management, Security, Workplace Experience, and internal departments.

Facilities Operations & Maintenance

• Perform daily walkthroughs to identify safety risks, housekeeping issues, and maintenance needs.
• Assist with coordinating repairs, preventive maintenance, and service requests with Property Management and external vendors.
• Monitor building systems (lighting, HVAC issues, common areas) and escalate abnormalities.
• Support office moves, furniture adjustments, conference room setup, and general space readiness activities.
  
  

Employee Support & Customer Service

• Serve as the first point of contact for on-site employee facility needs and questions.
• Respond to facilities-related ServiceNow tickets and escalate as needed.
• Assist with minor adjustments to workstation setup.
  
  

Access & Physical Security Support

• Support compliance with Candescent physical security and badge access policies.
• Assist with badge issuance logistics, badge returns, and visitor access procedures.
• Report any access-related concerns, unsafe conditions, or missing credentials immediately to Physical Security.
  
  

Vendor & Property Management Coordination

• Communicate with janitorial, maintenance service vendors to ensure timely service.
• Monitor vendor performance during on-site visits and report issues or delays.
  
  

Space & Asset Management

• Track inventory of office supplies, tools, and facility consumables; restock as required.
• Support asset labeling, storage organization, and tracking of equipment and furniture.
• Assist with space utilization audits and seating updates.
  
  

Compliance, Safety & Documentation

• Support emergency preparedness activities, including drills, safety signage, and equipment checks.
• Complete daily, weekly, or monthly facilities checklists.
• Maintain documentation related to maintenance, access, and facilities operations.
• Ensure all tasks align with Candescent’s safety, physical security, and facilities policies.
  
  

Qualifications – Required

• 1–3 years of experience in facilities, building operations, workplace services, or a similar role.
• Strong customer service and problem-solving skills.
• Ability to lift/move up to 40 lbs and perform physical tasks associated with office support.
• Basic understanding of building systems, safety procedures, and maintenance best practices.
• Proficiency with work order systems (ServiceNow preferred) and basic office software.
  
  

Qualifications – Preferred

• Experience supporting multi-tenant or corporate office environments.
• Familiarity with vendor coordination and property management workflows.
• Knowledge of physical security policies and access control systems.
  
  

Key Competencies

• Reliability and strong follow-through
• Professional communication and customer service
• Attention to detail and safety awareness
• Ability to prioritize tasks in a dynamic environment
• Team collaboration with Facilities, Security, and Workplace Experience
  
  

Work Environment

• This is an on-site role at a Candescent facility.
• May require occasional early mornings, evenings, or support during emergencies or special events.
  
  

Statement to Third Party Agencies

To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.