What are the responsibilities and job description for the End-User Services Specialist position at Candescent?
Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.
Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.
The End-User Services Specialist provides technical assistance and troubleshooting for hardware, software, and network issues across the organization. This role ensures seamless user experience by resolving escalated incidents, maintaining enterprise standards, and supporting IT operations. You’ll collaborate with global IT teams and act as a trusted resource for employees, helping them stay productive and secure.
Responsibilities
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.
The End-User Services Specialist provides technical assistance and troubleshooting for hardware, software, and network issues across the organization. This role ensures seamless user experience by resolving escalated incidents, maintaining enterprise standards, and supporting IT operations. You’ll collaborate with global IT teams and act as a trusted resource for employees, helping them stay productive and secure.
Responsibilities
- Deliver Level 1 and Level 2 support for desktops, laptops, mobile devices, and peripherals.
- Diagnose and resolve issues related to operating systems, applications, and connectivity.
- Manage service requests and incidents via ticketing systems (e.g., ServiceNow).
- Support onboarding and offboarding processes, including device setup and account provisioning.
- Maintain and update knowledge base articles and documentation for common issues.
- Collaborate with infrastructure and security teams to ensure compliance with IT policies.
- Assist in deploying patches, updates, and software installations.
- Provide guidance and training to end users on best practices and new tools.
- Associate or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- 2–4 years in technical support or help desk roles.
- Strong knowledge of Windows and macOS environments, Office 365, and common enterprise applications.
- Familiarity with Active Directory, VPN, and remote support tools.
- Excellent problem-solving skills and ability to prioritize tasks in a fast-paced environment.
- Strong communication and customer service skills.
- Experience with ITIL processes and ticketing systems.
- Exposure to cloud environments and SaaS applications.
- Basic understanding of networking and security principles.
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.