What are the responsibilities and job description for the Client Experience Lead position at Candescent Health and Wellnes?
South Bend, Indiana
About Us
Candescent Health and Wellness is a rapidly growing, independent practice specializing in health-span prolongation, hormone optimization, metabolic health, aesthetics, and adult wellness. We believe healthcare should feel personal, not rushed — and that starts the moment someone calls or walks through our door. We're a small, close-knit team that genuinely cares about the people we serve, and we're in an exciting growth phase, expanding our services and relocating to a larger space in Granger in late 2026.
The Role
We're looking for a Client Experience Lead to be the face and voice of Candescent. You'll be the first person patients talk to and the last person they see on their way out… and everything in between. This role sets the tone for how patients feel about our practice, we need someone who leads with warmth, stays calm under pressure, and genuinely enjoys taking care of people.
What You'll Do
- Answer phones & manage scheduling with a warm, professional first impression
- Check patients in and out, keeping the front desk running smoothly
- Address patient needs and concerns as they arise, with a compassionate, patient-first approach
- Serve as the go-to problem-solver when something doesn't go as planned, whether its a billing question, a scheduling conflict, a frustrated patient or anything else that comes your way.
- Coordinate closely with our clinical team to keep the day running on time and communication flowing with patients and between providers
- Help maintain a welcoming, organized front-of-house environment
- Support administrative & marketing tasks as needed… we're a small team and everyone pitches in
What We're Looking For
- Experience in a front-desk, client-facing, or patient coordinator role (medical/aesthetic practice experience a plus, not required)
- A calm, compassionate approach to handling patient concerns. The ability to de-escalate a hard moment without losing warmth
- Strong organizational skills and comfort managing a busy schedule and multiple moving pieces
- Excellent communication skills, written and verbal
- Comfort with EHR/scheduling systems (athenaOne experience a plus)
- A genuine desire to make every patient feel seen, heard, and valued
Compensation & Benefits
- Competitive pay, based on experience
- Discounted rate on personal aesthetic and wellness procedures
- Paid Time Off
- Growth opportunities as the practice expands
Why Candescent
If you love being the person who makes someone's day bette, who turns a stressful phone call into a good experience, or a nervous first-time patient into someone who feels taken care of… we'd love to talk. We're building something with real momentum, and we're looking for someone who wants to be the heart of that experience.
To Apply: Send your resume to hello@candescent.health.