What are the responsibilities and job description for the Sr. Manager, Solutions Architect (Salesforce/Service Max) position at Candela Medical?
Company Overview:
Candela Corporation is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. We are the market leader in the development and distribution of medical and aesthetic laser and light-based technologies. The Company’s technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic applications including hair removal, wrinkle reduction, tattoo removal, improving the skin’s appearance through the treatment of benign vascular and pigmented lesions, and the treatment of acne, leg veins and other common indications.
The Company is headquartered in Marlborough, Massachusetts, USA, with an additional R&D facility in Yokneam, Israel and commercial locations across Asia Pacific, and Europe. Products are sold directly in 18 countries worldwide and are supported by capital sales, field service, clinical education, technical support and marketing development organizations. Candela maintains contracted distributors in over 60 other countries.
General Summary
The Information Technology function is responsible for managing and overseeing the technology infrastructure that supports the organization’s operations. This includes the maintenance of hardware, software, networks, databases, and communication systems; ensuring that these systems are secure, efficient, and capable of supporting business objectives. Key responsibility areas include infrastructure management, software and systems maintenance and development, data management and security, technical support, and strategic planning and innovation. The Information Systems area is responsible for assessment, design, acquisition, implementation and use / enhancement of programming and systems analysis tools for the management and transformation of data into information for decision makers.
Essential Job Description
Responsible for overseeing the development of software solutions that align with the company's strategic objectives.
Key responsibilities include:
- Design and develop custom Salesforce solutions tailored to business needs.
- Create and manage custom objects, fields, workflows, and validation rules.
- Implement solutions using Apex, Visualforce, and Lightning Web Components.
- Integrate Salesforce with external systems via APIs and web services.
- Collaborate with cross-functional teams to translate business requirements into technical specs.
- Maintain and troubleshoot existing Salesforce applications.
- Stay updated with Salesforce releases and best practices
- Overseeing all stages of software development, ensuring quality, functionality, and alignment with company standards.
- Collaborating with cross functional teams to ensure project alignment with business objectives and customers.
- Managing resource allocation for software development projects and ensuring compliance with software quality standards.
- Maintaining technical knowledge and understanding of the latest development methodologies and best practices.
Knowledge/Educational Requirements
The ideal candidate should possess a strong technical background, excellent leadership skills, and a proven track record in software development and project management. Experience with Salesforce and CRM management is required, along with Salesforce certifications. Experience with Service Max or other Field Service management software is preferred.
- JavaScript, Django (or equivalents like Flast,) HTML
- BS/BA degree in a technical field
- Ability to scale up the effectiveness of a larger technical organization through mentoring and training
- Passion for customer/user experience
- Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, prioritize, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions
- 10 years of experience converting complex business requirements into simplified, scalable software architectures
This job description is not all inclusive and is intended to capture most of the job functions. Special projects and other tasks may be required by management.