Supervisor Accounts Receivable

Cancer Specialists of North Florida is recruiting a Accounts Receivable Supervisor for our busy Specialty Practice. The Supervisor of the Accounts Receivable department is responsible for supervising, aiding, assisting, and providing coverage for the Accounts Receivable and Insurance Follow Up Department staff. This position serves as a dedicated resource to insurance follow up staff with oversight of collection operations, including but not limited to commercial, government, patient assistance, refunds, and imaging workflows and collections. This position will also function to assist management in day-to-day operations throughout the Central Business Office.

The Supervisor also runs reports and performs audits, oversees the orientation and training of new hires in the department, provides timely updates to staff and management relevant to account receivable, and reimbursement policies and procedures, and coordinates and/or hosts department staff meetings and Account Receivable Calls pertaining to operational changes, insurance collection efforts, and for any and all departmental functions and needs. Essential duties and responsibilities include the following:

• Oversee Account Receivable operations and departmental staff in all functional areas of oversight
• Conduct and/or attend departmental and business office meetings as required
• Assist Business Office Manager in maintaining workflow to ensure that departmental goals are met
• Maintain strict confidentiality related to employee and patient records
• Develop and maintain training materials and conduct training and mentoring sessions for new and existing staff
• Collaborates with staff, Team Lead(s) and/or upper management to achieve improvements within the billing office and department
• Assists Team Lead(s) with staff recruitment and orientation of new hires
• Maintains, creates, and implements processes and protocols for the insurance follow up department
• Assists Team Lead(s) in the performance review processes and advises on merit increases, promotions, and disciplinary action of employees within the department
• Assigns duties and monitors work of Team Leads and all Insurance Follow Up staff, including on site and/or offshore teams
• Oversees and approves Adjustments, Refunds and Bad debt requests as needed
• Assists Team Lead(s) and/or management in accountability measures or with drafting action plans for departmental staff
• Oversee and assist Team Lead(s) with addressing questions and with various aspects of account receivable functions, including monitoring and interpreting insurance reimbursements, denials, credits, and refunds across all functional areas of the billing office
• Performs and/or oversees productivity tracking on staff and audits staff and Team Lead(s) to ensure appropriate documentation in PM systems and ensuring accurate claims progression
• Actively hosts, coordinates and/or participates in A/R calls with the sites, practice administrator(s) and/or physicians
• Reports performance deficiencies to the manager and collaborates to help address or resolve problems
• Ensures pre-, post and final pay reviews, medical records requests and audits for various payers are responded to within a timely manner, meeting payer demands and deadlines
• Maintains current knowledge of all account receivable laws, regulations and activities and collaborates with department lead(s) and management to facilitate departmental operations
• Assists employees and management with day-to-day operations, questions, issues, and/or problem resolution
• All other duties as assigned.

Full Time M-F position

Education and Experience:

• High school diploma or equivalent
• Associate degree preferred
• Minimum of two years’ experience in account receivable functions, protocols, and processes, preferably in the medical field

Compensation and Benefits:

• Salary is commensurate with experience and qualifications.

Cancer Specialists of North Florida is an "EEO Employer” and “Drug Free Workplace”