What are the responsibilities and job description for the Patient Access Specialist position at Cancer Center of South Florida?
Description
POSITION SUMMARY:
The Patient Access Specialist is responsible for facilitating patient registration, admissions, and related administrative tasks. This includes verifying and collecting patient information, processing orders and service requisitions, handling co-payments, and managing required paperwork. Additionally, the role involves scheduling appointments, answering phone calls, and addressing general inquiries to ensure a seamless patient experience and efficient clinic operations.
Core Essential Responsibilities
REQUIRED EDUCATION & EXPERIENCE:
POSITION SUMMARY:
The Patient Access Specialist is responsible for facilitating patient registration, admissions, and related administrative tasks. This includes verifying and collecting patient information, processing orders and service requisitions, handling co-payments, and managing required paperwork. Additionally, the role involves scheduling appointments, answering phone calls, and addressing general inquiries to ensure a seamless patient experience and efficient clinic operations.
Core Essential Responsibilities
- Accurately register patients, verify demographics, obtain necessary consents and authorizations, and collect co-payments and financial paperwork.
- Schedule lab visits, provider-to-provider procedures, follow-up appointments, and chemotherapy treatments using specialized infusion scheduling software.
- Gather and process referrals by working with physicians, advanced practice providers, and nursing staff to ensure seamless patient care.
- Answer patient inquiries via phone and other communication channels in a timely and professional manner, providing clear and accurate information.
- Maintain organized patient files, scan medical records promptly, and ensure accurate documentation of patient interactions.
- Verify insurance coverage, follow CMS requirements for checking medical necessity, and communicate coverage details to patients, including the need for Advance Beneficiary Notices (ABNs).
- Complete Medicare Secondary Payer Questionnaires in accordance with CMS standards.
- Make outgoing calls to patients who missed appointments and to schedule follow-up visits, including those following telehealth encounters.
- Perform other administrative and patient access-related duties as assigned to support business operations.
REQUIRED EDUCATION & EXPERIENCE:
- High school diploma or equivalent required.
- One to two years of experience in a healthcare or medical office setting preferred.
- Experience with electronic medical records (EMR) systems, such as Epic, is strongly preferred.
- Prior experience in patient registration, insurance verification, or front office administrative work in a clinical environment is a plus.
- None
- Knowledge of patient registration procedures, insurance verification, and healthcare billing practices.
- Familiarity with electronic medical records (EPIC) systems and medical terminology.
- Understanding of HIPAA regulations and best practices for maintaining patient confidentiality and data accuracy.