Field Operations Manager

Location: Los Alamitos, CA, 90720

Job Purpose:

The Field Operations Specialist plays a crucial role in ensuring smooth operations and efficiency within the Cancer and Blood Specialty Clinic. They are responsible for various tasks, including training staff, setting up clinics, and implementing policies and procedures.

Essential Job Functions:

• Conduct in-service training sessions for clinic staff, ensuring they are well-versed in procedures and protocols
• Provide ongoing support and retraining as necessary to ensure staff competency
• Provide guidance and support to employees, addressing inquiries, concerns, and resolving issues related to their roles
• Monitor employee satisfaction levels and implement initiatives to enhance morale and engagement
• Act as a point of contact for employee complaints and grievances, investigating issues and facilitating resolutions in accordance with company policy
• Act as a liaison between clinic staff and management, conveying feedback and suggestions for improvement
• Assist in the establishment of new clinics by coordinating logistics, equipment procurement, and ensuring compliance with regulatory requirements
• Oversee inventory levels of supplies and equipment needed to field operations, ensuring adequate stock levels and efficient utilization
• Coordinate with external vendors and supplies to ensure timely delivery of equipment and supplies
• Maintain accurate records of training sessions and clinic setups
• Identify opportunities for process optimization within field operations, collaborating with stakeholders to implement efficiencies and enhance performance
• Participate in quality assurance activities, including audits and reviews, to ensure adherence to standards and regulations
• Work closely with HR department to implement HR initiatives, such as performance management, talent development, and succession planning, tailored to the needs of the field personnel

Qualifications and Experience:

• Bachelor’s degree in health administration, nursing, or a related field OR minimum of 2 years of experience in a healthcare setting, preferably oncology or hematology
• Strong understanding of clinic operations and procedures
• Excellent communication and interpersonal skills
• Ability to work independently and collaborate effectively with a multidisciplinary team
• Proficiency in Microsoft Office and other relevant software applications
• Willingness to travel between clinic locations, with reimbursement based on mileage
• Strong problem-solving skills and ability to adapt to changing situations in a fast-paced environment

Working Conditions and Physical Requirements:

• Work primarily takes place in clinic settings, with occasional office work
• Must be able to lift and move equipment, as needed
• Requires frequent standing, walking, and bending
• Travel between clinic locations is required

Direct Reports:

This position does not typically have direct reports, but will collaborate closely with clinic staff and may provide guidance and training as needed.