Implementation Manager, Strategic Global Brands

About Us

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

Canary is utilized by 20,000 hoteliers in 100 countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.

Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.

Join us in shaping the future of hospitality!

About the Role

The Enterprise Implementation Manager will lead enterprise-scale deployments and onboarding of Canary’s solutions across multi-property hotel groups and brands. This role is responsible for managing complex, multi-system integrations, coordinating rollouts across hundreds of properties, and ensuring flawless execution with minimal supervision. Working closely with the Enterprise Customer Success Manager, the Enterprise Implementation Manager serves as the bridge between enterprise clients, product, and engineering—ensuring successful adoption and long-term value creation.

• Own end-to-end implementation for enterprise hotel groups from planning through deployment and handoff.
• Coordinate multi-property rollouts across hundreds/thousands of properties, balancing timelines and dependencies.
• Manage complex system integrations (PMS, POS, CRM, payments, APIs).
• Act as the primary deployment liaison for enterprise client stakeholders, including IT and operations leadership.
• Develop scalable processes, frameworks, and playbooks for enterprise deployments.
• Deliver executive-level communication: project updates, risk assessments, strategic alignment.
• Partner cross-functionally with Product, Engineering, and Support to resolve technical challenges.
• Drive continuous improvement of enterprise onboarding practices.

• 5 years in enterprise project management, technical onboarding, or large-scale deployments (hospitality/SaaS preferred).
• Proven success leading multi-property or brand-level deployments.
• Strong expertise in hotel technology systems (PMS, POS, CRM, payment integrations).
• Advanced program management skills with tools like Smartsheet, Notion, Linear.
• Excellent stakeholder management and executive communication skills.
• Deep understanding of hotel operations and enterprise rollout challenges.
• Ability to thrive in fast-paced, high-growth environments.

We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:

Canary Days:  As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.

Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.

Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.

Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so.  Spend time working with the team in their office, and use the rest of your time exploring a new city!

Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Salary : $135,000 - $175,000