Grocery POS Implementation & Support Specialist

Location: Atlanta, GA area (hybrid, with regional travel to customer stores) Type: Full-time Reports to: Manager / VP Customer Operations Canary Retail Technologies was born out of Canary Hiring Technologies to focus on the independent grocer market. We provide point-of-sale systems built for independent and regional grocery stores, and we will support more than 960 grocery customers across the United States. Grocers run on thin margins and long hours, so when a lane goes down, it costs them sales right away. We exist to keep their checkouts running. We are hiring a POS Implementation & Support Specialist to be the person our grocery customers count on, from the day their system is installed through every busy Saturday after. You will install and configure POS systems in stores, train store teams, and resolve support issues by phone, email, remote session, and on-site visit. This is a hands-on role for someone who likes solving problems, enjoys working with store owners and managers, and takes pride in getting a store live and keeping it that way. What you'll do Installation and implementation Install and set up POS systems in grocery stores, including registers, scanners and scanner-scales, receipt printers, cash drawers, customer displays, payment terminals, and back-office computers. Configure the POS software: item and price files, departments, promotions, tax settings, tender types, and user permissions. Set up payment processing with card processors and gateways, following PCI standards, and support grocery-specific tenders such as EBT and WIC where applicable. Set up and troubleshoot store networks, including cabling, switches, routers, and wireless connections. Stage and test equipment before shipment, and coordinate hardware delivery and install dates with customers. Train store owners, managers, and cashiers at go-live, and stay on point until the store runs smoothly. Customer support Answer customer support requests by phone, email, and remote session, resolving issues on the first contact whenever possible. Diagnose and fix hardware, software, network, and payment issues so stores can keep ringing sales. Make on-site service visits when an issue cannot be fixed remotely. Serve as the escalation point for complex or urgent issues, and work with hardware vendors, processors, and our product team to find root causes. Keep customers informed on ticket status, planned updates, and any expected downtime. Log every case and its resolution in our ticketing system. Process and knowledge Write and maintain install checklists, support procedures, and a knowledge base of known issues and fixes. Help test and roll out software updates and new features across the customer base. Share what customers are struggling with so we can improve the product and reduce repeat issues.

Requirements/Responsibilities
What you'll bring Required 3 years installing or supporting POS systems in grocery, retail, or restaurant settings. Hands-on experience with POS hardware, payment terminals, and store networking (wired and wireless). Strong troubleshooting skills across hardware, software, Windows, and network issues. Clear, patient communication with non-technical store owners and staff, by phone and in person. Experience working in a ticketing system and documenting your work. Ability to manage several open issues and installs at once, and to work independently. Valid driver's license, reliable transportation, and willingness to travel to customer stores. Preferred Grocery POS experience, including scales, price and item file management, promotions, and EBT/WIC. Experience with payment processors and gateways, and familiarity with PCI compliance. Experience training store teams at go-live. Experience with IT Retail, NCR Voyix, ECRS, POS Nation, Vori, NRS or similar systems. Basic SQL, scripting, or configuration file experience (XML, INI). A degree or certificate in IT or a related field, or equivalent experience. Schedule, travel, and compensation Schedule: Standard business hours, plus a rotating after-hours and weekend on-call schedule. Some installs happen overnight or early morning so stores are not disrupted during business hours. Travel: Up to 25% regional travel to customer stores, occasionally overnight. Travel expenses and mileage are covered. Physical requirements: Able to lift up to 50 pounds, use hand tools, and bend, kneel, or reach to install equipment at checkout lanes and in back offices.

Salary : $55,000 - $75,000