Customer Success Manager

Customer Success Manager - First Customer Success Hire | Software Startup $70,000 - $95,000/year Bonus Hybrid in Atlanta | Full-time HR Tech | SaaS | Customer Success About the Role Join our fast-growing HR technology startup as our first Customer Success Manager. Help companies reduce turnover and hire better talent using our innovative platform. Ground-floor opportunity with significant career growth potential. Compensation & Benefits: Competitive salary: $70,000 - $95,000 based on experience Performance Bonus Health, dental, and vision insurance PTO Work Environment: Hybrid work environment, but strong preference for candidates who live close enough to walk, bike or scooter to the office. We will help the successful candidate move near to the office. 3 days in the office are expected. Most of us are here 4 or 5 days. Friday is Fun Shirt Friday. Fast-paced startup culture Growth Opportunities: Shape the customer success function from day one Direct access to founders and leadership team Potential to build and lead a team as we scale Exposure to all aspects of startup operations About Our Company We're a software startup transforming how employers hire and retain top talent. Our platform combines data analytics with proven engagement strategies to help companies build stronger teams and reduce costly turnover. Company Culture Customer-first mindset in everything we do Data-driven decision making Transparency and open communication Ownership and accountability Fast learning and continuous improvement Our Recruiting Process: 1. A person will review your resume' 2. Those who pass the first screen will receive an AI interview call to ask about basic screening questions. 3. Those who pass the second screen will receive a video interview about specific customer success topics. 4. The next step will be a person to person interview conducted over the web. 5. The final step is an in person office interview. Thank you for considering Canary Hiring Technolgoies and good luck!

Requirements/Responsibilities
Key Responsibilities Manage customer relationships from onboarding through renewal. Drive product adoption and ensure customers achieve hiring and retention goals. Build customer success processes, playbooks, and training materials from scratch. Analyze customer data to identify trends and improvement opportunities. Partner with Sales, Product, and Engineering teams on customer feedback. Create and track success metrics (NPS, retention, adoption rates, ROI). Identify upsell and expansion opportunities within existing accounts. Required Qualifications 3 years in customer success, account management, or client-facing B2B roles SaaS experience required Proven track record managing multiple accounts and driving retention Strong communication and relationship-building skills Proficient with CRM systems and data analysis tools Bachelor's degree Preferred Qualifications B2B SaaS customer success experience HR technology or talent acquisition software background Experience building CS processes at early-stage companies Familiarity with people analytics or employee engagement platforms Bonus, experience with AI agents

Salary : $70,000 - $95,000