What are the responsibilities and job description for the HVAC Service Technician position at Can Do Crew Plumbing Heating & AC?
Build Your Career with Can Do Crew
Can Do Crew is seeking a motivated HVAC Maintenance Technician II (M-2) to join our growing team. This position is ideal for technicians who have a solid foundation in residential HVAC service and are looking to continue developing their technical skills while advancing their careers.
As an M-2 Technician, you will perform maintenance, warranty, and diagnostic service calls on residential HVAC systems, complete component installations, and assist senior technicians with larger repair projects. If you're committed to delivering exceptional customer service and quality workmanship, we'd like to hear from you.
Essential Responsibilities
- Perform maintenance, diagnostic, and warranty service calls on residential HVAC systems approximately 3–5 years old.
- Install components sold by S-2 and Senior Selling Technicians.
- Assist S-1 Technicians with evaporator coil, compressor, and ductwork replacements.
- Diagnose HVAC system issues and perform quality repairs.
- Complete service documentation, photos, and invoices using ServiceTitan.
- Communicate professionally with homeowners while providing exceptional customer service.
- Follow all company safety policies and procedures.
- Maintain company vehicle, tools, and equipment.
Performance Expectations
Successful technicians are expected to achieve the following key performance indicators:
- Membership renewal rate of 75% or higher
- New membership conversion rate of 70%
- Overall call conversion rate of 50%
- Average ticket of $750
- Callback ratio below 3%
Professional Development
This position is designed as a pathway to advancement within our Service Department. Ongoing training includes:
- Brazing refrigeration lines
- Refrigerant recovery
- Pulling vacuum
- Nitrogen pressure testing
- Evaporator coil replacement
- Compressor replacement
- Universal blower and condenser fan motor installation
- Refrigeration cycle mastery
- Furnace sequence of operation
- Indoor Air Quality (IAQ) conversations
- Airflow and CFM diagnostics
- Tank and tankless water heater systems
- Customer communication and objection handling
- Leadership role-play and DiSC training
Qualifications
- High school diploma or equivalent
- Residential HVAC experience preferred
- EPA Certification preferred or willingness to obtain
- Strong communication and customer service skills
- Positive attitude with a desire to learn and grow
- Ability to work independently and as part of a team
Driver Requirements
- Valid California driver's license required
- Must maintain a driving record that meets company Fleet Usage Policy standards
- Driving records are reviewed upon hire and every six months
- Employees must immediately report any suspension or revocation of driving privileges
- Eligibility to operate a company vehicle is required and may affect future promotional opportunities
Why Join Can Do Crew?
- Full-time, year-round employment
- Unlimited commission opportunity
- Career advancement and ongoing training
- Modern technology, including ServiceTitan
- Supportive leadership committed to your success
- Opportunity to build a long-term career with a growing company
If you're ready to grow your HVAC career with a company that invests in its technicians, we encourage you to apply today.